Team Member
Approved
Salary not disclosed — see roles that show pay.
About the role
Position Title: Pizza Hut Team Member
Department: Pizza Hut Operations Prepared By: Human Resources
Location:
PURPOSE OF POSITION
The Team Member is responsible and accountable for performing specific tasks and duties, as
assigned, within the restaurant. The Team Member provides each guest with a positive guest service experience, prepares
quality food products and keeps the restaurant clean.
KEY ACCOUNTABILITIES
Consistently provide a quality product and guest service experience that delivers total guest satisfaction
Follow guest service guidelines and procedures; take appropriate action to ensure all guests receive service beyond their expectations
Work assigned stations accurately and productively; clean and stock station areas; perform other cleaning duties as assigned
Ensure guests receive hot, quality products; prepare packages and delivers all products according to menu standard
Handle food products according to RBL procedures
Follow RBL food safety, food handling and sanitation requirements, to ensure the health and safety of guests and employees
Report faulty equipment and fixtures to the manager on duty
Training and Development
Strive to improve personal skills and performance
Follow the steps outlined in the Crew Member Training Program to learn new skills, duties and responsibilities and to improve personal performance level
Communicate to immediate supervisor when additional training, guidance and practice are needed
Understand how each job responsibility in the restaurant impacts guests, other employees and overall operations
Keep immediate supervisor informed of anything which might affect guests, other employees and overall operations
Is performance oriented and driven; understands performance expectations and is aware of performance results
Effective Business Management
Consistently meet job expectations to positively impact the sales and profits of the restaurant
Contribute to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work
Support the goals, decisions and directives of restaurant management; perform additional duties and responsibilities as directed
Follow RBL guidelines for food and cash controls, follow cost control guidelines to maintain and minimize restaurant costs; properly use all products, suppliers, equipment and facilities
MOST FREQUENT CONTACTS
Restaurant Manager
Assistant Restaurant Manager
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Qualifications:
Ideally a minimum of NCEA Level 1 or working towards Level 1
Business/Technical Skills
Previous customer service or customer facing experience is favoured but not essential
Experience (Behavioural):
Places customer first and goes out of their way to ensure customer satisfaction
Able to work under pressure, remaining calm at all times
Works well with others and is supportive and collaborative
Focused on achieving results and strives to meet targets
Acts with integrity at all times
Works within guidelines, policies and rules and is a natural rule follower
Focused on the safety and wellbeing of others at all times including customers and peers
Communicates effectively verbally with customers and the team and is clear and concise
Able to comprehend written English and able to complete online training modules and follow written procedures and policies with ease
Manages time well to complete set tasks and works quickly and with purpose to maintain momentum
This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
Department: Pizza Hut Operations Prepared By: Human Resources
Location:
PURPOSE OF POSITION
The Team Member is responsible and accountable for performing specific tasks and duties, as
assigned, within the restaurant. The Team Member provides each guest with a positive guest service experience, prepares
quality food products and keeps the restaurant clean.
KEY ACCOUNTABILITIES
Consistently provide a quality product and guest service experience that delivers total guest satisfaction
Follow guest service guidelines and procedures; take appropriate action to ensure all guests receive service beyond their expectations
Work assigned stations accurately and productively; clean and stock station areas; perform other cleaning duties as assigned
Ensure guests receive hot, quality products; prepare packages and delivers all products according to menu standard
Handle food products according to RBL procedures
Follow RBL food safety, food handling and sanitation requirements, to ensure the health and safety of guests and employees
Report faulty equipment and fixtures to the manager on duty
Training and Development
Strive to improve personal skills and performance
Follow the steps outlined in the Crew Member Training Program to learn new skills, duties and responsibilities and to improve personal performance level
Communicate to immediate supervisor when additional training, guidance and practice are needed
Understand how each job responsibility in the restaurant impacts guests, other employees and overall operations
Keep immediate supervisor informed of anything which might affect guests, other employees and overall operations
Is performance oriented and driven; understands performance expectations and is aware of performance results
Effective Business Management
Consistently meet job expectations to positively impact the sales and profits of the restaurant
Contribute to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work
Support the goals, decisions and directives of restaurant management; perform additional duties and responsibilities as directed
Follow RBL guidelines for food and cash controls, follow cost control guidelines to maintain and minimize restaurant costs; properly use all products, suppliers, equipment and facilities
MOST FREQUENT CONTACTS
Restaurant Manager
Assistant Restaurant Manager
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Qualifications:
Ideally a minimum of NCEA Level 1 or working towards Level 1
Business/Technical Skills
Previous customer service or customer facing experience is favoured but not essential
Experience (Behavioural):
Places customer first and goes out of their way to ensure customer satisfaction
Able to work under pressure, remaining calm at all times
Works well with others and is supportive and collaborative
Focused on achieving results and strives to meet targets
Acts with integrity at all times
Works within guidelines, policies and rules and is a natural rule follower
Focused on the safety and wellbeing of others at all times including customers and peers
Communicates effectively verbally with customers and the team and is clear and concise
Able to comprehend written English and able to complete online training modules and follow written procedures and policies with ease
Manages time well to complete set tasks and works quickly and with purpose to maintain momentum
This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.