Team Member
Approved
Salary not disclosed — see roles that show pay.
About the role
Position Title: Taco Bell Team Member
Department: Taco Bell Operations Prepared By: Human Resources
Location:
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music.
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle. We foster a culture of authenticity for you to feel at home with the Taco Bell family!
What is “Live Más”?
Equally important to the job role and responsibilities is making sure Team Members can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people.
Your role as a Team Member is responsible and accountable for performing specific tasks and duties, as assigned within the restaurant. Team Members provide each guest with a positive guest service experience, prepares quality food products and keeps the restaurant clean.
KEY ACCOUNTABILITIES
General Accountabilities
Greeting customers in the restaurant or drive thru
Consistently provide a quality product and guest service experience that delivers total guest satisfaction
Follow guest service guidelines and procedures; take appropriate action to ensure guests receive service beyond their expectations
Work assigned stations accurately and productively; clean and stock station areas; perform other cleaning duties as assigned
Ensure guests receive hot, quality products; prepare packages and deliver products according to menu standard
Handle all food products according to RBL procedures
Follow RBL food safety, food handling and sanitation requirements, to ensure the health and safety of guests and employees
Report faulty equipment and fixtures to the manager on duty
Training and Development
Strive to improve personal skills and performance
Communicate to immediate supervisor when additional training, guidance and practice are needed
Understand how each job responsibility in the restaurant impacts guests, other employees and overall operations
Keep immediate supervisor informed of anything which might affect guests, other employees and overall operations
Is performance oriented and driven; understands performance expectations and is aware of performance results
Effective Business Management
Consistently meet job expectations to positively impact the sales and profits of the restaurant
Contribute to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work
Support the goals, decisions and directives of restaurant management; perform additional duties and responsibilities as directed
Follow RBL guidelines for food and cash controls, follow cost control guidelines to maintain and minimize restaurant costs; properly use all products, suppliers, equipment and facilities
Health and Safety
Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)
Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures
Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety
MOST FREQUENT CONTACTS
Restaurant Manager
Assistant Restaurant Manager
Customers
Area Managers
Store Team
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Qualifications:
Ideally a minimum of NCEA Level 1 or working towards Level 1
Business/Technical Skills
Previous customer service or customer facing experience is favoured but not essential
Experience (Behavioural):
Places customer first and goes out of their way to ensure customer satisfaction ∙ Able to work under pressure, remaining calm at all times
Works well with others and is supportive and collaborative
Focused on achieving results and strives to meet targets
Acts with integrity at all times
Works within guidelines, policies and rules and is a natural rule follower ∙ Focused on the safety and wellbeing of others at all times including customers and peers ∙ Communicates effectively verbally with customers and the team and is clear and concise
Able to comprehend written English and able to complete online training modules and follow written procedures and policies with ease
Manages time well to complete set tasks and works quickly and with purpose to maintain momentum
This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
Department: Taco Bell Operations Prepared By: Human Resources
Location:
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music.
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle. We foster a culture of authenticity for you to feel at home with the Taco Bell family!
What is “Live Más”?
Equally important to the job role and responsibilities is making sure Team Members can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people.
Your role as a Team Member is responsible and accountable for performing specific tasks and duties, as assigned within the restaurant. Team Members provide each guest with a positive guest service experience, prepares quality food products and keeps the restaurant clean.
KEY ACCOUNTABILITIES
General Accountabilities
Greeting customers in the restaurant or drive thru
Consistently provide a quality product and guest service experience that delivers total guest satisfaction
Follow guest service guidelines and procedures; take appropriate action to ensure guests receive service beyond their expectations
Work assigned stations accurately and productively; clean and stock station areas; perform other cleaning duties as assigned
Ensure guests receive hot, quality products; prepare packages and deliver products according to menu standard
Handle all food products according to RBL procedures
Follow RBL food safety, food handling and sanitation requirements, to ensure the health and safety of guests and employees
Report faulty equipment and fixtures to the manager on duty
Training and Development
Strive to improve personal skills and performance
Communicate to immediate supervisor when additional training, guidance and practice are needed
Understand how each job responsibility in the restaurant impacts guests, other employees and overall operations
Keep immediate supervisor informed of anything which might affect guests, other employees and overall operations
Is performance oriented and driven; understands performance expectations and is aware of performance results
Effective Business Management
Consistently meet job expectations to positively impact the sales and profits of the restaurant
Contribute to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work
Support the goals, decisions and directives of restaurant management; perform additional duties and responsibilities as directed
Follow RBL guidelines for food and cash controls, follow cost control guidelines to maintain and minimize restaurant costs; properly use all products, suppliers, equipment and facilities
Health and Safety
Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)
Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures
Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety
MOST FREQUENT CONTACTS
Restaurant Manager
Assistant Restaurant Manager
Customers
Area Managers
Store Team
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Qualifications:
Ideally a minimum of NCEA Level 1 or working towards Level 1
Business/Technical Skills
Previous customer service or customer facing experience is favoured but not essential
Experience (Behavioural):
Places customer first and goes out of their way to ensure customer satisfaction ∙ Able to work under pressure, remaining calm at all times
Works well with others and is supportive and collaborative
Focused on achieving results and strives to meet targets
Acts with integrity at all times
Works within guidelines, policies and rules and is a natural rule follower ∙ Focused on the safety and wellbeing of others at all times including customers and peers ∙ Communicates effectively verbally with customers and the team and is clear and concise
Able to comprehend written English and able to complete online training modules and follow written procedures and policies with ease
Manages time well to complete set tasks and works quickly and with purpose to maintain momentum
This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.