Support Engineer
Approved
Salary not disclosed — see roles that show pay.
About the role
Spark helps all of New Zealand win big in a digital world. As New Zealand's leading telecommunications company, we connect millions of New Zealanders and support thousands of businesses through our mobile, broadband, IT and cloud solutions.
At the heart of our strategy, SPK-30, is our ambition: It’s better with Spark. Whether it’s our network performance, customer experiences, or the workplace culture we create with our people, we want it to be better with Spark.
Our industry moves at pace, and so do we. Technology, customer expectations and business needs are constantly evolving. We embrace change, work together to solve problems that matter and focus on creating better outcomes for our customers, communities and Aotearoa. Our people are empowered to take ownership, keep learning and make a real impact.
About the Role:
As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.
What experience you'll bring:
Be at the technical forefront of the Telco/Service Provider industries - this is the place to build your future career.
You will be given exposure to leading edge technologies and work in a highly regarded environment.
Work in a fault resolution culture that thrives on exceeding customer expectations and going beyond just the fix.
Get involved in supporting development, Agile implementation and testing of new products and services.
Complex investigation is the focus and working closely with third level support will challenge your technical expertise.
For this role, excellent root cause analysis and investigative skills are essential as well as an aptitude for dealing with challenging technical environments.
An in depth knowledge of VoIP (SIP), Mobile 3G and 4G (including International Roaming), and IP Centrex technologies is a key function in this role.
You will possess LTE Mobile network knowledge and IP / Access skills and leverage a relevant engineering or technology qualification.
Experience with at least one of the following vendors is essential: Nokia, Huawei, Cisco BroadSoft.
Understanding of ITIL framework, Incident Management, Change and Problem Management.
In this role, we support our customers around the clock, so you'll need to be willing to work on rostered shifts, including weekends, holidays and on call.
Excellent customer focused communication and documentation skills along with a can-do attitude.
Remain calm in a crisis and able to communicate effectively with business and technical communities.
WHY CHOOSE US:
Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability.
Sustainability: Toitū
As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we're focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business.
Benefits: Awhina
Our people matter and we make sure we look after them. At Spark, we've got our people covered with a great range of benefits, including:
Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program.
Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible.
Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave.
Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services.
Spark Share scheme - Opportunities to share in Spark's success through our employee share scheme.
Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable.
Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark.
At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable.
At the heart of our strategy, SPK-30, is our ambition: It’s better with Spark. Whether it’s our network performance, customer experiences, or the workplace culture we create with our people, we want it to be better with Spark.
Our industry moves at pace, and so do we. Technology, customer expectations and business needs are constantly evolving. We embrace change, work together to solve problems that matter and focus on creating better outcomes for our customers, communities and Aotearoa. Our people are empowered to take ownership, keep learning and make a real impact.
About the Role:
As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.
What experience you'll bring:
Be at the technical forefront of the Telco/Service Provider industries - this is the place to build your future career.
You will be given exposure to leading edge technologies and work in a highly regarded environment.
Work in a fault resolution culture that thrives on exceeding customer expectations and going beyond just the fix.
Get involved in supporting development, Agile implementation and testing of new products and services.
Complex investigation is the focus and working closely with third level support will challenge your technical expertise.
For this role, excellent root cause analysis and investigative skills are essential as well as an aptitude for dealing with challenging technical environments.
An in depth knowledge of VoIP (SIP), Mobile 3G and 4G (including International Roaming), and IP Centrex technologies is a key function in this role.
You will possess LTE Mobile network knowledge and IP / Access skills and leverage a relevant engineering or technology qualification.
Experience with at least one of the following vendors is essential: Nokia, Huawei, Cisco BroadSoft.
Understanding of ITIL framework, Incident Management, Change and Problem Management.
In this role, we support our customers around the clock, so you'll need to be willing to work on rostered shifts, including weekends, holidays and on call.
Excellent customer focused communication and documentation skills along with a can-do attitude.
Remain calm in a crisis and able to communicate effectively with business and technical communities.
WHY CHOOSE US:
Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability.
Sustainability: Toitū
As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we're focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business.
Benefits: Awhina
Our people matter and we make sure we look after them. At Spark, we've got our people covered with a great range of benefits, including:
Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program.
Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible.
Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave.
Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services.
Spark Share scheme - Opportunities to share in Spark's success through our employee share scheme.
Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable.
Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark.
At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable.