Operations & Care Capability Lead
Approved
Salary not disclosed — see roles that show pay.
About the role
Lead capability, assurance and workforce readiness across one of Australasia's largest retirement living and aged-care workforces.
Drive capability strategy across operations and clinical care
Partner with senior leaders to shape workforce excellence
Lead programmes that improve performance, compliance, and resident outcomes
About Ryman
Ryman is a leader in retirement living and care, employing over 7,700 people in New Zealand and Australia across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles.
At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we’ve always held ourselves to: it’s got to be good enough for mum and dad.
We’re in a period of real transformation, focussing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.
If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.
What will you do?
As the Operations & Care Capability Lead, you will play a critical role in shaping capability across our operational and clinical workforce. You'll work closely with senior leaders to ensure workforce capability supports safe, compliant and high-performing operations while enabling exceptional resident outcomes.
This role can be based in either our Auckland or Christchurch office, offering flexibility to work from the location that best suits you.
Key responsibilities include:
Lead the strategy, governance, and delivery of operational and clinical capability programmes across New Zealand and Australia.
Own capability assurance approaches that provide visibility of workforce capability risks, compliance requirements and development priorities.
Develop and maintain clinical capability and compliance frameworks, career pathways, and workforce development initiatives.
Partner with operational and clinical leaders to identify capability gaps and deliver scalable solutions that support organisational priorities, regulatory requirements and quality standards.
Use insights, reporting, and analytics to evaluate impact, inform investment decisions, and continuously improve learning experiences and business outcomes.
Lead and mentor a high-performing team while fostering a culture of innovation, collaboration, and excellence
What’s in it for you?
If you are the sort of person who loves working with a team of people who work to a clear purpose and have fun doing it, you'll love this role!
In addition, a career at Ryman offers:
Opportunity to add to your professional skills
Additional wellbeing leave and flexible working arrangements
Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
Social club events, furry Friday’s (bring your dog to work)
Convenient Ryman owned onsite café (Pioneers Café) with affordable pricing in Christchurch
Who are you?
You understand how workforce capability, compliance, quality and operational outcomes are interconnected and can translate this into practical capability strategies.
You have proven experience leading workforce capability, learning and development, organisational development, healthcare education, or operational excellence initiatives in a large and complex environment.
You have successfully designed and implemented capability frameworks, learning strategies, or workforce development programmes that deliver measurable outcomes.
You have strong stakeholder management skills, with the ability to influence senior operational and clinical leaders and build trusted relationships.
You can translate complex operational, clinical, and regulatory requirements into practical and scalable capability solutions.
You have strong leadership experience and are passionate about coaching and developing high-performing teams.
You are highly analytical and comfortable using workforce insights, reporting, and data to support decision-making.
You think strategically and are not afraid to roll your sleeves up and get involved in the practical work too.
You value people and kindness and are passionate about delivering results.
You strive for excellence and look for ways to exceed expectations, delivering with confidence in a fast-paced environment.
You believe in the value of strong, positive, trusting teams who work together as one.
You are resilient and can demonstrate composure under pressure.
You value communication that is simple, clear, and straight to the point.
At Ryman, digital confidence and commercial awareness are expectations we hold across every role. We are looking for people who are comfortable using data, reporting tools, and digital systems to inform decisions, understand how their work contributes to business outcomes, and embrace new ways of working. Curiosity, adaptability, and a willingness to grow your capability are key as our business continues to evolve.
We support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.
Drive capability strategy across operations and clinical care
Partner with senior leaders to shape workforce excellence
Lead programmes that improve performance, compliance, and resident outcomes
About Ryman
Ryman is a leader in retirement living and care, employing over 7,700 people in New Zealand and Australia across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles.
At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we’ve always held ourselves to: it’s got to be good enough for mum and dad.
We’re in a period of real transformation, focussing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.
If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.
What will you do?
As the Operations & Care Capability Lead, you will play a critical role in shaping capability across our operational and clinical workforce. You'll work closely with senior leaders to ensure workforce capability supports safe, compliant and high-performing operations while enabling exceptional resident outcomes.
This role can be based in either our Auckland or Christchurch office, offering flexibility to work from the location that best suits you.
Key responsibilities include:
Lead the strategy, governance, and delivery of operational and clinical capability programmes across New Zealand and Australia.
Own capability assurance approaches that provide visibility of workforce capability risks, compliance requirements and development priorities.
Develop and maintain clinical capability and compliance frameworks, career pathways, and workforce development initiatives.
Partner with operational and clinical leaders to identify capability gaps and deliver scalable solutions that support organisational priorities, regulatory requirements and quality standards.
Use insights, reporting, and analytics to evaluate impact, inform investment decisions, and continuously improve learning experiences and business outcomes.
Lead and mentor a high-performing team while fostering a culture of innovation, collaboration, and excellence
What’s in it for you?
If you are the sort of person who loves working with a team of people who work to a clear purpose and have fun doing it, you'll love this role!
In addition, a career at Ryman offers:
Opportunity to add to your professional skills
Additional wellbeing leave and flexible working arrangements
Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
Social club events, furry Friday’s (bring your dog to work)
Convenient Ryman owned onsite café (Pioneers Café) with affordable pricing in Christchurch
Who are you?
You understand how workforce capability, compliance, quality and operational outcomes are interconnected and can translate this into practical capability strategies.
You have proven experience leading workforce capability, learning and development, organisational development, healthcare education, or operational excellence initiatives in a large and complex environment.
You have successfully designed and implemented capability frameworks, learning strategies, or workforce development programmes that deliver measurable outcomes.
You have strong stakeholder management skills, with the ability to influence senior operational and clinical leaders and build trusted relationships.
You can translate complex operational, clinical, and regulatory requirements into practical and scalable capability solutions.
You have strong leadership experience and are passionate about coaching and developing high-performing teams.
You are highly analytical and comfortable using workforce insights, reporting, and data to support decision-making.
You think strategically and are not afraid to roll your sleeves up and get involved in the practical work too.
You value people and kindness and are passionate about delivering results.
You strive for excellence and look for ways to exceed expectations, delivering with confidence in a fast-paced environment.
You believe in the value of strong, positive, trusting teams who work together as one.
You are resilient and can demonstrate composure under pressure.
You value communication that is simple, clear, and straight to the point.
At Ryman, digital confidence and commercial awareness are expectations we hold across every role. We are looking for people who are comfortable using data, reporting tools, and digital systems to inform decisions, understand how their work contributes to business outcomes, and embrace new ways of working. Curiosity, adaptability, and a willingness to grow your capability are key as our business continues to evolve.
We support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.