Facilities & Services Team Leader
Approved
Salary not disclosed — see roles that show pay.
About the role
Te Whiwhinga mahi | The opportunity
We are currently seeking an experienced and highly organised Facilities & Services Team Leader to join the aligned professional staff services between the Faculty of Business and Faculty of Law.
This is a varied and rewarding leadership role that combines people management, office administration, operational planning, reporting, project coordination, and service delivery. You will play a key role in ensuring the smooth day-to-day operation of the two Faculties while leading a team dedicated to delivering high-quality support services.
Based primarily at the Faculty of Law on, Eden Crescent City Campus, you will work closely with stakeholders across both the Faculty of Law and the Business School. The role requires some travelling between the Business School and the Law school.
Leading 2 Facility Coordinators, Reception Staff and Interns you will provide leadership, guidance, and operational oversight to ensure an excellent experience for staff, students, and visitors.
Key responsibilities include:
Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
Managing the day-to-day delivery of
administration, and facilities services
Coordinating workloads, priorities, and resources to ensure service standards are met
Preparing reports, presentations, professional correspondence, and operational documentation
Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
Supporting and coordinating operational projects and service improvement activities
Facilitating meetings and ensuring follow-up actions are completed
Managing procurement activities, supplier relationships, and resource allocation
Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
Building strong relationships with academic and professional staff across the University
Supporting health, safety, business continuity, and operational planning activities
Identifying opportunities to improve processes and enhance service delivery
This is a full-time (37.5 hours per week), fixed-term position till December 2027, while a review of resourcing is undertaken.
Working hours: Monday to Friday, 8:00am to 4:00pm.
This is a Band F professional staff role with a salary range of $73,400 - $90,700 per annum, dependent on qualifications, skills, and experience.
For more information about the role, please review position description.
Mō tō mātou rōpū | About the team
Based within the Faculty of Law, this role sits within a Facilities Services team that works across both the Faculty of Law and the Faculty of Business and Economics, creating opportunities to build relationships with a diverse range of stakeholders.
The team is responsible for delivering high-quality administration, operational, and facilities support services that enable staff and students to thrive in a welcoming and well-managed environment.
He kōrero mōu | About you
We are looking for a confident and capable operational leader who is passionate about supporting both people and processes to succeed.
To be successful in this role, you will have:
Demonstrated experience leading and developing a small team
Strong office administration, operations, business support, or service delivery experience
Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation
Experience generating, analysing, and presenting reports to support operational decision-making
Strong project management or project coordination experience
Excellent organisational and planning skills, with strong attention to detail
The ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong stakeholder relationship management and communication skills
A customer-focused mindset with a commitment to delivering exceptional service
Sound judgement, initiative, and problem-solving capabilities
Experience managing procurement processes, vendors, or service providers
Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint
Ngā āhuatanga kei a mātou | What we offer
Waipapa Taumata Rau | The University of Auckland - is New Zealand's leading university and offers an excellent working environment through:
Five weeks' annual leave pro rate
Career development and professional learning opportunities
Excellent campus facilities
Access to a range of staff benefits, wellbeing initiatives, and discounts
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of Friday 18th of September 2026 to be considered. Please include your cover letter and CV highlighting how your skills and experience align with this opportunity.
For any questions related to the role please contact Himendra Ratnayake on h.ratnayake@auckland.ac.nz
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
We are currently seeking an experienced and highly organised Facilities & Services Team Leader to join the aligned professional staff services between the Faculty of Business and Faculty of Law.
This is a varied and rewarding leadership role that combines people management, office administration, operational planning, reporting, project coordination, and service delivery. You will play a key role in ensuring the smooth day-to-day operation of the two Faculties while leading a team dedicated to delivering high-quality support services.
Based primarily at the Faculty of Law on, Eden Crescent City Campus, you will work closely with stakeholders across both the Faculty of Law and the Business School. The role requires some travelling between the Business School and the Law school.
Leading 2 Facility Coordinators, Reception Staff and Interns you will provide leadership, guidance, and operational oversight to ensure an excellent experience for staff, students, and visitors.
Key responsibilities include:
Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
Managing the day-to-day delivery of
administration, and facilities services
Coordinating workloads, priorities, and resources to ensure service standards are met
Preparing reports, presentations, professional correspondence, and operational documentation
Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
Supporting and coordinating operational projects and service improvement activities
Facilitating meetings and ensuring follow-up actions are completed
Managing procurement activities, supplier relationships, and resource allocation
Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
Building strong relationships with academic and professional staff across the University
Supporting health, safety, business continuity, and operational planning activities
Identifying opportunities to improve processes and enhance service delivery
This is a full-time (37.5 hours per week), fixed-term position till December 2027, while a review of resourcing is undertaken.
Working hours: Monday to Friday, 8:00am to 4:00pm.
This is a Band F professional staff role with a salary range of $73,400 - $90,700 per annum, dependent on qualifications, skills, and experience.
For more information about the role, please review position description.
Mō tō mātou rōpū | About the team
Based within the Faculty of Law, this role sits within a Facilities Services team that works across both the Faculty of Law and the Faculty of Business and Economics, creating opportunities to build relationships with a diverse range of stakeholders.
The team is responsible for delivering high-quality administration, operational, and facilities support services that enable staff and students to thrive in a welcoming and well-managed environment.
He kōrero mōu | About you
We are looking for a confident and capable operational leader who is passionate about supporting both people and processes to succeed.
To be successful in this role, you will have:
Demonstrated experience leading and developing a small team
Strong office administration, operations, business support, or service delivery experience
Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation
Experience generating, analysing, and presenting reports to support operational decision-making
Strong project management or project coordination experience
Excellent organisational and planning skills, with strong attention to detail
The ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong stakeholder relationship management and communication skills
A customer-focused mindset with a commitment to delivering exceptional service
Sound judgement, initiative, and problem-solving capabilities
Experience managing procurement processes, vendors, or service providers
Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint
Ngā āhuatanga kei a mātou | What we offer
Waipapa Taumata Rau | The University of Auckland - is New Zealand's leading university and offers an excellent working environment through:
Five weeks' annual leave pro rate
Career development and professional learning opportunities
Excellent campus facilities
Access to a range of staff benefits, wellbeing initiatives, and discounts
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of Friday 18th of September 2026 to be considered. Please include your cover letter and CV highlighting how your skills and experience align with this opportunity.
For any questions related to the role please contact Himendra Ratnayake on h.ratnayake@auckland.ac.nz
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz