Air Desk Strategic Advisor

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

This role has been developed through a change process which was aimed at ensuring optimal outcomes for all callers and patients seeking advice or care from the ambulance service. 

Job Description

He aha te tūranga - About the role:  

To provide efficient day-to-day advice and support to the Hato Hone St John Air Desk and Team within the Integrated Operations Centre. 

This role will assist in establishing and maintaining systems and procedures to enable the Air Desk to safely and effectively provide clinical support and advice in the context of dispatch decisions with air resources.

Key responsibilities include:  

• In collaboration with the IOC Manager – Secondary Triage & Air Desk, maintain relationships with key external stakeholders, including our purchaser, RCCNZ, SAR, Police, SLSNZ, Coastguard, FENZ, Defence Force, Air ambulance operators, and civil aviation. 
• Work closely with the Air Desk Manager to ensure smooth operations and effective use of resources.
• Support the delivery of Integrated Operations Centre services by ensuring Air Desk personnel have up-to-date knowledge on aircraft and crew capabilities for effective air ambulance dispatch decisions. 
• Advise on systems and processes as Air Desk responsibilities expand.
• Ensure efficient and accurate completion of administrative tasks and reporting, act as a point of contact, coordinating incoming communications and requests. 
• Strengthen coordination between agencies using shared aircraft and ensure compliance with CAA requirements. 
• Maintain and improve Air Desk processes, driving innovation and addressing areas for improvement. 
• Track and report on Air Desk projects, ensuring deadlines are met, and continuous training programs are developed and delivered. 
• Demonstrate excellent customer service, promptly responding to enquiries and requests while maintaining confidentiality. 
• Provide subject matter expertise on Air Desk contracts and service level agreements, as needed. 

Qualifications

Ko wai koe - About you: 

• Extensive experience with New Zealand air ambulance operations, particularly with helicopters, including safety equipment, training for specific environments, winching, long-lining, night vision goggles, and HUET. 
• Strong knowledge of New Zealand air ambulance operations, including both helicopters and fixed-wing aircraft. Proven leadership experience in managing an Air Operations Centre is preferred. 
• Understanding of Te Tiriti o Waitangi and its application in health and community contexts. 
• Excellent communication skills (written, oral, and active listening), with the ability to influence and build rapport, especially with external stakeholders.  
• Proficient in Microsoft Office (Excel, Word, Access), with strong analytical, investigative, and report-writing skills. 
• High attention to detail, with a solid understanding of administration policies and processes.

Please note Authority to Practice (ATP) is not required nor supported in this role.  

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 30 March 2025

For further information please contact Tanya Jeffery, Recruitment Advisor on 095260528 Ext: 8793 or [email protected] for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to physical assessment and health check. This does apply to current members as well. For clinical operations roles where you are required to drive, you will be required to meet Hato Hone St John medical standards.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.