Service Planner | Hamilton

Join our dedicated team as a Service Planner! 

At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services. 

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. 

As we continue to grow and set new standards in service, we are looking for a dedicated Service Planner to join our dynamic Initial Hygiene Team in our Hamilton office. This role is vital for ensuring that our service operations run smoothly and efficiently, allowing our technicians to deliver exceptional service to our customers

What we offer:

• Competitive and rewarding remuneration package.
• Health insurance coverage for you and your family.
• Work-life balance, while being part of a respected and stable brand.
• Comprehensive training in our products, services and safety practices.

Role overview:

The Service Planner will be responsible for scheduling and planning service visits, managing documentation, and streamlining communication between sales and service teams. The ideal candidate will have a proactive approach to problem-solving and an eye for detail.

Key responsibilities:

• Use internal software platforms for scheduling and tracking services.
• Organize daily, weekly, and monthly service schedules for technicians.
• Coordinate urgent service appointments with sales and inform customers of any changes.
• Manage service-related complaints and ensure timely resolution.
• Update service data accurately in business systems.
• Support the transition to digital planning and documentation.
• Review service reports and identify areas for improvement.
• Maintain effective communication with all stakeholders to address service-related issues.
• Ensure adherence to company safety policies and protocols.

What we’re looking for:

• Decisive and able to make informed decisions quickly.
• Attention to detail and accuracy in all tasks.
• Strong planning and organizational skills.
• Analytical mindset to evaluate service performance.
• Customer-oriented approach to service delivery.
• Negotiation skills are advantageous.
• Ability to work effectively in a dynamic environment.
• Effective communication skills for both internal and external interactions.
• Familiarity with the service territory being managed.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, APPLY NOW!

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.