ICT Team Lead

Mō mātou | About Hōhepa

Working at Hōhepa, is different from the average, you become part of our community of people, staff, volunteers, and contractors who all have a common goal - helping people to reach their full potential and lead enriched and meaningful lives in a holistic, supportive environment. We are a community leader providing services and support for people living with an intellectual disability to live their best lives and find a valued place in our society. Inspired by Dr Rudolf Steiner’s principles of anthroposophy, we seek to understand each person and situation as unique, not a one size fits all philosophy. 

To Tatou Tikanga | Our Culture

Our secret ingredient is laughter. We greet the day with positivity and passion, bringing all of ourselves – head, heart, and hands. Building on our shared history and philosophy, we challenge the status quo for the good of all people and the disability sector. We celebrate the uniqueness of every individual – we are all different, and that’s what makes us interesting.

Mō te tūranga | About the Role

Are you an energetic and proactive leader with a passion for IT? We are seeking an ICT Team Lead to join our dynamic organisation and lead our IT team to success.

At Hōhepa, we are a collaborative group driven by our mission to make a positive difference in people's lives. As our ICT Team Lead, you will play a crucial role in leading the IT department, supporting the IT needs of Hōhepa employees, residential services, and the individuals we support. You will report directly to our General Manager and oversee one direct report.

This role offers a dynamic and diverse experience, with each day bringing new and exciting challenges. We seek someone who excels in a fast-paced, ever-evolving environment and is eager to embrace new opportunities.

In this role you will/be:

• Bring ICT perspective to working groups with users to set a continuous improvement cycle for key applications across the business.
• Setup of Azure configuration policies.
• System auditing. 
• Provide leadership to the ICT team, fostering a culture of collaboration, innovation, and excellence.
• Conduct regular team meetings to communicate updates, discuss projects, and address any challenges.
• Oversee the installation, configuration, and maintenance of hardware and software systems and licences.

• Provide technical and troubleshooting assistance to employees and people we support.

• Delivery of all IT induction training and ad hoc training needs as identified.

• Input into wider training requirements and gaps within Hōhepa.

• Ownership of helpdesk services, using the online ticketing system.
• Develop and enforce ICT policies and procedures to promote responsible use of technology and data privacy.

Nga haora kua tohua | Rostered hours:

• Monday to Friday 

This role is 32 - 40 hours per week, and we’re open to discussing flexible employment practices, including partial working from home and adaptive working hours.

Mō koe | About You

• You will have a tertiary qualification in a related discipline or equivalent experience and knowledge. 
• You will have a minimum of 7 years’ experience in the IT environment. 
• You will have superb interpersonal and communication skills and will be comfortable providing IT support to Hōhepa employees.
• Your proactive and naturally positive approach will be complimented by your open communication style.
• You will have experience with Cyber Security best practice and familiar with hardware configuration. 
• M365 Administrator 
• You will have proven leadership abilities and experience managing teams and projects. 
• You will have demonstrated energy, resilience, and the capacity to bring creative ideas to the table.  

Nga hua o te mahi ki a Hōhepa | Benefits of working at Hōhepa

• Strong learning culture with lots of opportunity for professional development
• Flexible working options - family first culture
• Work in a fun, friendly and supportive team environment
• Long service leave
• Opportunity to make a positive difference to people’s lives
• Mobile phone and laptop provided
• Employment benefits including Boost, and discounts to CCC gym and pool membership

Applications will close on 30th March 2025; we will review all applications as they apply.

Applicants must have a NZ full driver’s licence and ability to work in New Zealand.

Please note that the 90-day trial period will apply to any successful applicant who hasn’t previously worked for Hōhepa Canterbury