Service Desk Analyst

When you join FNZ as a Service Desk Analyst you are part of a global corporate IT department where we provide IT technical assistance to end users across the business. This is a fantastic opportunity to work within a dynamic and diverse environment in the financial services sector.

We are seeking someone with a can-do attitude and a strong delivery focussed working style who is able to work collaboratively with our customers across all levels of the organisation within a rapidly changing environment.

Key responsibilities will include:

• Build and deploy desktop equipment for new joiners and existing team members
• Provide technical assistance to 500 + end users of IT services across NZ and the wider APAC region
• PC hardware support
• Efficiently managing a ticketing queue within our APAC region
• Provide day to day technical support for internal desktop and laptop systems, servers and the associated network infrastructure
• Install software releases, system upgrades, evaluate and install patches and resolve software related problems
• Document and maintain desktop build documentation and user how to guides

What are we ideally looking for in a successful candidate?

• Bachelor’s degree or higher in an ICT related field
• Minimum 1 – 2 years IT support experience
• Knowledge of commonly used concepts, practices and procedures relating to IT systems support
• Demonstrable troubleshooting skills with end user hardware, software and connectivity problems
• Strong delivery-focussed working style and customer oriented
• Willingness to ‘go the extra mile’

Why should you join us? 

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Convenient office location in the city for commuters
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply with your cover letter and CV by 4 April 2025

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.

For more information, please reach out to us on [email protected]

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.