Case Manager

About Asteron Life
At Asteron Life, we are here to help customers build bright futures and protect what matters most.

We offer a range of personal insurance products that can help you through just about anything life throws at you.

We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the fullest.

Why us?
We’ve been supporting New Zealanders for longer than you think: nearly 150 years. Our roots trace all the way back to 1878. Our dedicated claims teams understand what’s at stake for each claim. We had 94% of claims accepted and $121 million paid to customers from 01 July 2022 - 30 June 2023. We do everything we can to make you feel like you matter, because you do. 

The Opportunity 

Are you ready for an exhilarating opportunity as a Case Manager in New Zealand? We're looking for a dedicated professional to efficiently assess and administer disability claims within Asteron’s guidelines.
 

Due to internal promotion, we have two 12-month fixed-term contract opportunities. The role offers unparalleled support and collaboration within a dynamic team, ensuring your professional growth and satisfaction.
 

As a Case Manager, you’ll manage a portfolio of active claims, liaise with claimants to establish clear recovery plans, and provide ongoing support. Your role will involve evaluating medical conditions, reviewing financial information, and ensuring compliance with policy terms. You’ll be a highly organised and detail-oriented individual with proficiency in Microsoft Office Suite (Word, Excel, and Outlook) with excellent verbal and written communication skills to boot! If you are a proactive problem-solver with a knack for multitasking and a passion for delivering high-quality work, we would love to hear from you.
 

In return, we offer a hybrid working environment that balances flexibility and collaboration, fostering a fun and supportive team culture. You'll receive comprehensive onsite training during the first few weeks to set you up for success. Join us and be part of a supportive and driven team dedicated to making a positive impact. Apply today and take the next step in your career!

Your Story

We have adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

• Case Management experience and/or understanding of rehabilitation and return to work services

• Product knowledge – experience preferred.

• Life and Disability Claims knowledge – experience preferred.

• Interpretation of business accounts – experience preferred.

• Understanding of medical terminology and files – experience preferred.

• Good working knowledge of community resources and providers, liaison with external service providers required for role

• Knowledge of legal aspects in relation to the Privacy Act, the Human Rights Act and the Insurance Law Reform Act

Critical Skills

At Asteron Life, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
We offer the freedom to work in a flexible environment, we respect and encourage diversity, and we offer opportunities for training and career advancement.

We believe that every day is an opportunity to grow – and we hope to offer our people a career, not just a job. 
The learning and development opportunities we have include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.


Join us
Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].

Proud  to be part of Resolution Life.
Resolution Life is a global life insurance group focusing on the acquisition and management of portfolios of life insurance policies.

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