Claims Assessor

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
 

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We’re on a mission to protect the pet life and boost the quality time we have with our furry friends. Whether that’s boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm. We’re with you to help your pets live their best pet lives for longer. 

We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role.

We are looking for Claims Assessor superstars to join our Pet Insurance Claims Assessing Team in Hamilton.

You will have a professional and proactive nature, coupled with strong attention to detail that enables you to make strong decisions.

You will assess claims and support our customers with their pets by:

• Analysing claims and deciding whether they are covered by our policies
• Delivering operational excellence by achieving fair, accurate outcomes for our customers
• Supporting a world class service for our customers through a decisive and fact-based approach
• Working at pace to maintain a rapid claims turnaround time
• Investing in your personal development to build skills and contribute towards our business strategy
• Having a real passion for the care of our customers and their pets

What we are looking for:

• Experience in a similar role where decision-making and judgement calls are made
• An eye for detail, with the focus to double check work to ensure accuracy
• An interest in processes and supporting defined policy standards
• A fair, empathetic and logical approach to making decisions
• A team member who is organised and able to work in a resilient way
• A team player with the ability to work collaboratively with individuals and departments
• An agile mindset along with a flexible and adaptive work ethic
• Ability to maintain confidentiality in all dealings
• Develop effective relationships across the organisation with all levels of employees
• Shows initiative and takes responsibility for own actions
• Seeks opportunities to improve work procedures and processes
• Most of all a lover of all pets big or small

Ngākau nui. Āhurutanga. Tikanga.  

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.  

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.   

Southern Cross employee benefits include:  

• five days of wellbeing leave per year   

• health insurance for you and your immediate whānau  

• life insurance cover and discounts on pet and travel insurance   

• extra parental leave benefits and financial wellbeing support   

• participate in our workplace wellbeing programme.    

That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.   

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. 

If you share our commitment and passion, then apply now!