Student Experience and Campus Manager

Company Description

Who we are

The English Language Academy (ELA) is the English language school of the Waipapa Taumata Rau, University of Auckland, managed through UniServices. As a world-class English language education provider, the ELA provides a seamless pathway for international students primarily progressing to further tertiary study.

Job Description

• Lead a high performing team to deliver quality student experiences
• Permanent fulltime role
• World class provider for English language programmes

The opportunity

We have an exciting opportunity for an exceptional leader who fosters a collaborative and high-performing environment for their team, to join ELA and ensure exceptional student experiences are delivered for our international students.  Leverage your experience in a student-facing managerial role within a university or educational setting, along with your knowledge of the Tertiary and International Learners Code of Practice.

You will oversee student support services, campus facilities and the Student Experience team to ensure they operate at a high standard that upholds ELA’s international reputation.  This includes oversight of day-to-day financial operations related to Student Experience and Campus. Previous experience with the coordination of homestay accommodation and support of international student is highly desirable.

Key responsibilities:

• Oversee the provision of accommodation, student support, and wellbeing.
• Oversee campus facilities, maintenance, and cleaning, to ensure a well-managed learning and working environment.
• Ensure ELA Student welfare requirements for their health and safety during their stay in New Zealand are complied with.
• Manage and control expenditure within the agreed budget, ensuring effective resource use.
• Develop the Student Experience team's capabilities and culture for optimal performance.
• Provide leadership, supervision, mentoring, and direction to the team.
• Build and maintain key relationships, with both internal and external stakeholders, to contribute to the success and reputation of the ELA and the ELA brand.

Qualifications

Your skills and experience:

It is essential for you to hold:

• Tertiary degree in an appropriate discipline  (Level 7).
• Previous experience in a student-facing managerial role within a university or educational setting.
• Familiarity with the Tertiary and International Learners Code of Practice.
• Proven ability to develop and lead a high-performing team.
• Client-focused with a passion for customer service.
• Results-oriented with a focus on high-quality systems.
• Excellent financial, written and verbal communication skills.
• Proficiency in MS Office Suite.
• Strong Health & Safety ethic and awareness.
• Empathy and understanding of the unique challenges faced by international students.

Only applicants with the right to work in New Zealand will be considered.

Additional Information

What we offer:

Great benefits, including 5 weeks annual leave, up to 6.75% company superannuation scheme, eye-testing & glasses subsidies, access to discounts on health insurance & gym memberships, and long-service recognition.  We provide a culturally diverse team and supportive workplace with a blended approach to office and home-based work.  We offer flexible working arrangements and are committed to your ongoing professional development.

PD Student Experience and Campus Manager Mar 2025.pdf

Please submit your application by 11 April 2025.  Note we may interview prior to the close date.

Honoa te tangata ki te tangata, te tangata ki te taiao, te tangata ki te rangahau, rangahaua ki whai hua.

(Linking people to people, people to the world around us, people to research, research that brings ideas to life.)