Operations Analyst - Strategy and Insights
September 23, 2024
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Operations Analyst - Strategy and Insights
- Wellington based
- Permanent full time opportunity
- Step into this role to support decisions and grow your analytical skills.
Join us as an Operations Analyst and take the opportunity to shape better decision-making while growing your expertise in workload management and analysis.
Mō te tīma / About our team
The Performance and Reporting team is responsible for delivering MSD’s performance, reporting, monitoring, and accountability information. Our work covers a broad range of tasks, including producing and publishing statistics, responding to information requests, and helping users understand what’s happening in the benefit system. We also oversee MSD’s forecasting and costing functions and collaborate closely with the wider Insights group to create user-friendly data visualisations and designs.
Te āhuatunga a te tūranga / About the role
The Operations Analyst plays a key role in supporting the Performance and Reporting team by optimising workload management and coordinating reporting, planning, and scheduling across teams. Key responsibilities include workflow management, business improvement, and providing analytical support during busy periods to enhance performance and reporting.
Additionally, the Operations Analyst will champion continuous improvement across the Group, ensuring efficient workload management and supporting decision-making for the General Manager, the Performance and Reporting team, and other stakeholders.
Skills and experience - Ngā pūkenga me ngā wheako
- Relevant tertiary qualification or equivalent operational experience.
- Strong analytical skills with knowledge of business processes, systems, Agile delivery methods and data, including the ability to define data requirements and extract insights.
- Proven experience delivering clear and high-quality analysis or insights for non-technical audiences, using tools like SAS, R, or PowerBI.
- Excellent ability to prioritise tasks, meet deadlines, and ensure high-quality service delivery.
- Experience in environments requiring discretion, sensitivity, and strong interpersonal skills, with the ability to build trusted relationships.
- Strong writing skills—clear, accurate, and tailored to the audience.
- Experience working well in a team, showing initiative, thinking ahead, and adapting to change while solving problems and addressing challenges proactively.
Apply now to play a vital role in improving our team’s efficiency and enjoy the chance to provide valuable insights that drive meaningful change.
Position Description
Salary range: $78,222.00 - $94,689.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Sunday 6th October, 2024. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
