Telecare Field Representative

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

He aha te tūranga - About the role: 

The St John Medical Alarm team is responsible for building positive and productive relationships with our customers and promoting our Monitored Alarm systems and services.

Our Medical Alarms help seniors and people with disabilities to continue enjoying their independence for longer and provide reassurance for families and friends. We are New Zealand's leading medical alarm provider and recommended most often by GPs.

As a Telecare Field Support Representative, you will be responsible for providing a high standard of customer care throughout the customer life cycle, including the demonstration, installation and servicing of our alarms and supporting equipment and the promotion and sales of our alarms related products.

This is a permanent, 40 hours per week role. 

Qualifications

Ko wai koe - About you:

To be successful in this role, you will have:

• Previous experience in a customer contact role
• The ability to build strong relationships quickly.
• Personal resilience and a positive "can-do" attitude.
• Strong technical and problem-solving skills.
• The ability to adapt quickly to change and manage multiple priorities.
• Excellent time management and organisation skills.
• Full NZ Driver Licence

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Thursday 6th February 2025

For further information please contact Sara Symons on 0800 ST JOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.