Resident Services Coordinator

Company Description

Nau mai ki te roopu Arvida | Welcome to Arvida

At Arvida, we create communities with freedom to thrive. 

We develop and operate communities that provide independent living and aged care services to older New Zealanders - with a resident-led approach. Each day, our interactions with our team and residents are guided by three values: Being There | In it Together | Look for a Way.

Job Description

Mō te tūranga | About the role

The Resident Services Coordinator's role is to carry out key resident services such as customer care, reception, and administration activities to contribute to the highest standard of attention for residents and visitors in our Care Centre and Living Well Apartments. 

This role based in our Care Centre Reception and Meridian Centre, also includes working with the Village administration to deliver exceptional customer service across the village.

As part of our Resident Services Team (reception), you will be the first point of contact for our residents, family, and business contacts. Your creativity and enthusiasm will support you in your day-to-day tasks. 

There are two roles available, one full time and one part time with both being permenant roles.

Qualifications

To tatou kaitono pai | What you bring

Strength and competence in customer service and administration through experience in a similar role is preferable. Our ideal candidate will demonstrate:

• Ability to interact & communicate with a variety of people
• Ability to think on their feet and and solve problems
• Compassion and sensitivty
• Ability to prioritise tasks and meet deadlines.
• Highly motivated and able to take initiative.
• Flexibility.
• Strong experience with Office 365 including Outlook, Teams, Word, Excel, and PowerPoint.
• Work as a team with the ability to be responsible for their actions and quality of work.

Additional Information

He aha ta maatau e tuku | What we can offer

• A competitive market rate
• Mentorship with experienced managers
• An engaging, positive, and supportive work culture
• The opportunity to work with a dedicated and enthusiastic team

If you have a passion for working with older New Zealanders, enjoy being a part of a team that makes a difference, and seek purpose-led work, we’d love to hear from you!

Along with your CV, please submit a cover letter outlining what you’ll bring to the role and your fit to Arvida.