Service Delivery Coordinator

We are a highly regarded, New Zealand-owned technology company. We offer a creative and stimulating work environment and value and respect inclusivity and diversity.  

About this role | Mō tēnei tūranga mahi 

Our Service Delivery team provides valuable support and liaison services with our specialist practices to deliver IT and IS services to our customers. They work closely with our practices delivering services ranging from application support, enterprise server and network services, cloud services and desktop services. 

As a result of growth in our customer services, we are looking for: 

• Someone who wants to establish a career in service management in IT 
• A self-starter with drive to come into a team in Auckland 
• Have a passion for customer service and drive. 

You may be at the start of your career and now see a future for yourself in IT. The role sets you off a career to be a service delivery manager in the future. 

Key Responsibilities 

• Oversee the day to day incoming customer support requests and calls 
• Provide updates and reports to our customers 
• Liaise with Theta practice staff for task assignment 
• Work with our partners and 3rd parties involved in service delivery 
• Oversee Change Management tasks and communications 
• Oversee ticket progress and resolution 
• Assist with delivery reporting 

Skills and experience | Ngā pūkenga me ngā wheako  

• A minimum of 2+ years experience in a junior Service Management or ICT related role 
• ITIL certification is essential 
• Experience in Service Desk environments and application support 
• Experience with ticketing systems and reporting  
• A working knowledge of customer focussed IT delivery 
• An understanding of Change Management processes 
• You are well organised and able to multitask in a busy environment 
• Have a passion for customer service and have excellent relationship skills 

About us | Mō mātou

Our people are awesome problem solvers who love turning tech into real world solutions. We thrive on enabling NZ businesses with smarter outcomes.

Join a creative, stimulating, and inclusive work environment that encourages participation and innovation, with many opportunities for professional growth. Our team of circa 300 is dispersed all over New Zealand, with offices in Auckland, Tauranga, Wellington and Christchurch. Work alongside some of the best and brightest in the industry - does this sound like a bit of you?

Our values are:

• Our people are our greatest asset.
• We conduct business ethically.
• Invention, imagination and creativity are the foundation for growth.
• We work with positive energy, enjoyment, humour and work/life balance.
• Excellence is our passion and we deliver what we promise – or more
• We strive to take a pragmatic approach to all of our activities
• We value and appreciate our natural environment and seek to play our part to maintain it

Benefits of working at Theta | Ngā hua ka puta i te mahi ki Theta

Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.

We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment throughout our workplace.

Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!

We currently provide the following benefits to ensure your professional development and personal wellbeing:

• Professional growth and learning opportunities
• A competitive salary (commensurate with experience)
• Fully subsidised medical insurance for employees
• Heavily discounted medical insurance for immediate family of employees
• Enhanced parental leave payment – salary top-ups plus return-to-work incentive
• Hybrid working model (3 days in the office, 2 days from home)
• Volunteer days
• Internal Referral Incentive
• Staff Assistance Programme
• Annual Flu injections
• Sick leave from your first day on board
• Remote working options where practical and mutually agreed
• Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.

Apply now | Tono ināianei 

Ready to take your career to the next level? We would love to hear from you! 

Please note, applicants may be required to consent to a Ministry of Justice and a Credit check 

We are only accepting applications from those already residing in NZ with the relevant visas 

Apply now | Tono ināianei 

Ready to take your career to the next level? We would love to hear from you!