Customer Success Manager PS and Print Contractual

Customer Success Manager PS and Print Contractual

Description -

Job Summary

• This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery through to contract renewal.

Responsibilities

• Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
• Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
• Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
• Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
• Ensures managed services and customer engagement consistently exceed all relevant KPIs.
• Addresses customer escalations and related communications in a timely and proactive manner.
• Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.
• Supports solution selling and business development efforts using consulting skills.
• Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.
• Handles escalations from clients with a sense of urgency, ensuring their concerns are addressed promptly and effectively.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications

• IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
• Certified Technology Sales Professional (CTSP)

Why HP New Zealand?

• Competitive salary with performance-based incentives
• Market leader across PC and Print
• A wide and varied product portfolio
• Recognised globally as an Employer of Choice and certified as a Great Place to Work in New Zealand from last 2 years consecutively
• Opportunity to make a difference to community and to cultivate and encourage a diverse and inclusive culture through our multiple business resource groups
• 4 hours of paid volunteering hours per month
• Variety of Wellness programs to be part of including opportunity to become Mental Health First Aider
• Market Leading Mentoring Program and access to wide range of free learning and training courses to accelerate career development
• Recognised and one of the world’s most sustainable companies
• Flexible work environment
• Supportive team culture
• Also encourage Māori-Pasifika people looking to start or continue their career in HP.

"We encourage Māori and Pasifika people to apply and take the opportunity to start or continue their career with HP."

#LI-POST

Job -

Sales

Schedule -

Full time

Shift -

7.5 Hours Standard (New Zealand)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement