Village Technology Field Technician

Company Description

You can help bring our villages to life! 

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.  

The way we work is guided by our values - One Team, Strong Enough to Care and Strive to Be the Best. We know it takes a collective effort to bring a village to life and help it thrive, so Summerset is a place where everyone’s uniqueness and diversity can shine.  

When you’re part of the Summerset team, you belong to a place where your work has real impact, who you are is fully embraced and where your career flourishes. 

Job Description

We have two exciting opportunities for Village Technology Field Technicians – one based in Auckland and one in Christchurch. In this role, you will play a pivotal part in supporting Summerset’s growth across New Zealand and Australia by installing and maintaining the technology that powers our villages and offices. Reporting to the Village Technology Manager, you will:

• Lead the setup and installation of ICT and AV systems, including desktops, mobile devices, Nurse Call, CCTV systems, and more.
• Provide technical support, from diagnosing issues to training staff on new systems.
• Travel to villages for new builds, refurbishments, and technology upgrades.
• Ensure all installations meet Summerset’s high standards for quality and innovation.
• Maintain hardware, software, and asset records while driving process improvements.

Qualifications

You will have hands-on technical expertise, a problem-solving mindset, and a passion for delivering outstanding customer service. To succeed in this role, you will bring:

• 2+ years’ experience in IT installations, support, or service desk environments.
• Strong working knowledge of Windows 10, Office 365, Active Directory, and mobile device management (iOS, MDM).
• Excellent communication, planning, and organizational skills.
• Proficiency with hand tools and power tools for installations.
• A full NZ driver’s license and the ability to travel regularly.
• A positive, energetic approach to solving technical challenges.

Additional Information

What's in it for you? This is an excellent time to be joining Summerset - not only are we growing and investing, we're the fastest builder of new retirement villages in New Zealand, so for the right person this company is brimming with opportunity. The work activity that you will be exposed to in this role will be diverse and interesting as well as working with a passionate team that is fun to be part of. To recognise the important work that you do for our residents, we offer social sporting teams, discounts at a range of suppliers and more.

Due to NZ Immigration requirements we are obliged to consider candidates that already have the right to work in NZ for this role first. Due to this we may not be able to support a visa application for this role. This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!