Head of Digital Production

We're a proudly independent creative agency built on digital foundations. As an integrated team of passionate people with a wide range of skill sets and backgrounds, we help our clients occupy the sweet spot between big human-centred ideas and the connected digital world.

Right now, we're looking for a strong Head of Digital Production with a passion for bringing fresh digital ideas to life. This is diverse and broad-reaching role is responsible for helping our digital team and clients develop exceptional online experiences.

The Role

We're looking for a passionate Head of Digital Production with 8-12+ years of experience who specialises in website development to join our integrated agency team. The ideal candidate will probably have strong client facing producer experience, operating at senior or executive producer level for at least 5 years.

The role sits within our creative team and is responsible for creating digital solutions for our clients. Developing strategies that solve their problems and create value. You will be able to lead digital strategy, developing CX strategies with clients, personas, user needs, and scoping requirements. You will be comfortable driving website builds and online assets and collaborating with our internal team to provide best in class tech advice.

This role is accountable for ensuring we deliver outstanding projects on time and within budget. You will be responsible for producing all the digital components of a project or campaign, including websites, apps or other online experiences, digital optimisation (CRO/SEO), and email campaigns.

The right person for the job will be confident with clients, excited about the digital world, will be able to talk code and get things done.

Requirements

Customer Management: You will be able to develop strong working relationships with our clients. Working with them to solve their problems and define and scope projects and enhancements.

Strategy & Scoping: Working closely with internal teams and clients to understand the creative idea or job requirements and considering different technical approaches and best solutions for the budget, and creating all project documentation, including user flows, budgets and timing plans.

Collaboration: Work closely with the creative and production teams, ensuring they are equipped with all the information, tools and support necessary to execute best-in-industry digital experiences.

Driving Innovation: You will have a leadership role within the agency to develop and grow our digital team. With your passion for following digital trends and technical innovation, you’ll be able to stay ahead and help our team and clients be the best in class. This includes inspiring and leading project teams and collaborating with the wider creative and agency team to improve projects and outcomes.

Team Leadership: You will work with your team to ensure jobs track through the agency smoothly. You will lead and manage a small creative digital team (2 other producers, 3+ developers, 2 Digital Marketers SEO/CRM/CRO). You will have experience using Jira or similar project management tools and will ensure all costs are tied back to jobs by running job costing reporting. You will also have experience working with designers and developers directly.

Tech Stack: We are an open source team and use the best tools to work fast and find the time to create the magic. We use WordPress, Silverstripe and Payload, Frontend React, Shopify, WooCommerce, Hubspot.

Reporting: You'll be proficient at producing key production reports and have a good understanding of Google Analytics and event tracking for performance optimisations and reporting across all projects.

Personal Attributes: The ability to multi-task and stay calm under pressure is essential for this role. You will be comfortable working with different teams in the agency, so a collaborative and confident working style is crucial. We work with brands that communicate with all New Zealanders, so diversity in our team to enable us to leverage our teams' unique backgrounds, qualities and contributions are critical. We encourage an inclusive creative workplace culture.

Benefits

YoungShand is an indie agency on an upward trajectory. Our modest size will allow you to work across all clients, with a strong focus on New Zealand businesses making an impact in the world. Our highly integrated model pulls together all the skill sets required to create the best work for our clients – from strategy to creative, design, dev, production, client service and media. This is an opportunity to be part of the next exciting phase of YoungShand.