Customer Support Team Member NZ

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

We are currently looking for Customer Support Administrator to support with our online customer line. You will assist customers with the online order enquires and communicate with the stores where required.

About the role

•         Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.

•         Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery

•         Build strong supplier, customer and stakeholder relationships

•         Develop an extensive understanding of product sourcing and pricing.

A bit about what you will need

•         A passion for customer service and a friendly and helpful manner

•         Attention to detail and care for follow up

•         The ability to operate in a fast paced, growing environment

•         Time and priority management skills, ability to work to deadlines

•         Confident in the use of computers and basic knowledge of Microsoft Office

•         A minimum typing speed of 40 words per minute with great accuracy

•         The ability to manage enquiries via the following channels: Phones, email, social media and live chat

•         Experience in a call centre environment highly regarded!

You enjoy working in a busy team environment and thrive from learning on the job. Any previous experience in a retail environment will be advantageous and working with online orders.

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at [email protected] and a member of the team will be in touch. 

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.