Facilities Coordinator - Westfield Newmarket

Your opportunity

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We have a role within our Westfield Newmarket team for a Facilities Coordinator.  Reporting to the Senior Facilities Manager you will play a key role in maintaining and improving centre facilities to ensure excellent service for our retailers and an enhanced experience for our customers.

Day-to-day you will be responsible for:

• Supporting the centre team in delivering top-quality hard and soft services to enhance the customer and retailer experience.
• Managing the CMMS (Computerised Maintenance Management System) to prioritise and track work orders.
• Assisting in environmental and sustainability initiatives, improving outcomes through reporting and stakeholder engagement.
• Ensuring maintenance, repairs, and capital works are completed accurately, on time, within budget, and to a high standard.
• Communicating effectively with key internal and external stakeholders.
• Building strong relationships with service providers to ensure timely, compliant, and budget-friendly delivery.
• Addressing and resolving customer and retailer facility-related concerns while collaborating on cross-team projects.
• Understanding and supporting the delivery of Reactive Maintenance SLAs.

This role is a permanent, full-time position, based at Westfield Newmarket.

There will also be additional Duty Manager duties. 

• The Duty Manager assumes responsibility for the Chief Warden during an emergency and provides leadership across the centre teams to ensure delivery of an exceptional Customer Experience and provide a safe and secure environment.

What sets you apart

What will make you stand out is your initiative and drive to learn, especially in areas like sustainability. You excel at building strong relationships with stakeholders and thrive in a fast-paced, evolving environment.

You will have:

• Experience in retail, property, hospitality, facilities, or building management.
• Trade qualifications or experience — ideally as an electrician, air conditioning technician, fire technician, refrigeration mechanic, or data technician.
• Project management experience would be advantageous.
• Strong customer service skills and excellent administration abilities.
• Proven ability to supervise contractors, clarify instructions, and manage stakeholder priorities.
• Comfort using business and building management systems.
• Flexibility to work in a dynamic, 7-day-a-week environment, including weekend coverage at least once a week (with days in lieu), occasional Thursday late-night shifts, and support during centre training hours as needed.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: 28 January 2025 (unless filled prior).