Business Development Manager

Company Description

illion is the leading provider of trusted data and analytics products and services in Australia, New Zealand and the United Kingdom. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors. 

How you’ll make a difference

illion TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia.

We are seeking a professional and customer-focused Business Development Manager to join our team. In this role, you will be responsible for assisting with the growth of our subscription base through ensuring customers access the full advantages of the product, managing and growing client relationships, and driving revenue growth.

You will work in close coordination with other internal stakeholders, such as Client Service Representatives, Customer Support Representatives & Finance, to provide the optimal customer experience for new and existing subscribers, offering a level of customer service which ensures satisfaction and subscription renewal.

Job Description

The value-add things you’ll be doing

Client Onboarding

• Ensure our new clients experience a seamless onboarding process from the online shopping cart, providing training via Teams where necessary.
• Updating CRM with accurate company and user information, reconfirm the plan best matching the client needs and ensure maximum value is provided to each new client by way of the best possible profiles, resulting in the most relevant tender notifications to their specific business.
• Recognise and identify upsell opportunities.
• Provide a smooth transition from subscription activation to on-going customer support and renewal.

Client Relationship Management

• Develop and implement strategic account plans to drive growth and maximise client value.
• Answer incoming customer phone calls and email queries from customers.
• Contact clients who have failed to make payment for their subscription.
• Analyse customer feedback and contribute suggestions for improving customer facing processes and product development.
• Making outbound calls to existing clients regarding customer experience, new products and/or services.
• Identify and pursue upselling and cross-selling opportunities within your account portfolio.

Client Retention

• Meeting and exceeding sales revenue / client retention targets.
• Manage and nurture existing client relationships to ensure high satisfaction.
• Proactively engage with your clients via phone and email using the insights and data available to you to enhance the client experience and reduce churn.
• Document all customer feedback and report weekly to the leader on trends, challenges, and results.
• Identify and address, either directly or indirectly, any issues our subscribers have which may cause them to cancel their subscription with us.
• Overcome and negotiate any customer objections during the renewal period and with clients who communicate their decision to cancel their subscription.

Qualifications

The experience and qualifications you’ll need to be successful

• Proven track record in account management or sales, in a similar role or relevant industry.
• Track record of new business development and customer growth.
• Strong focus on client engagement, interaction, and appetite for client satisfaction.
• Demonstrated ability in providing excellent customer service in a client facing role.
• Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels.
• Demonstrated ability to meet deadlines and to respond productively to changing requirements characterised by peak periods and a variety of tasks where attention may be divided, and immediate decisions are required.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in CRM software and conversant with Microsoft Office applications.

Additional Information

Some of our perks

• Flexibility and Remote Working Options
• Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
• Paid Parental Leave
• Novated Leasing and Corporate Discounts (ie. Health Insurance)
• Education Assistance and dedicated time for professional development as part of your role
• Free Employee Assistance Program

How to Apply

To apply, please click “Apply Now” button. 

illion’s values

Wonder what if

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

We’re good eggs

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

Human. Kind

People are the hart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

We all add up

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds are encouraged to apply.