Quality & Training Manager

Located in the heart of Auckland's central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay. 

What we are looking for:

• Previous experience in a similar role/managerial experience in guest-facing roles of hotels
• A true believer in putting people first philosophy
• Innate and established ability to influence and manage various departmental stakeholders
• Proven track records of analyzing guest feedback, recommending task-based solutions, executing it alongside departmental stakeholders and then re-evaluating the success rates of initiatives

Job Summary:

The Quality & Training Manager implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. The ideal candidate also verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change, alongside supporting the Human Resources function with various training-focused initiatives.

Benefits:

• Free meals on duty
• Dry cleaning on work clothes
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by JW Marriott Auckland and internationally recognized training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program