Customer Administration Manager

Customer Administrator Manager 

With 11 direct reports, you will identify top talent, develop growth strategies, and ensure business outcomes and SLAs are achieved & enhanced. 

About the role

If you are passionate about providing excellent service to wow our customers, this is your chance to be at the forefront of it all.

Reporting to the Operations Manager, you'll be at the centre of the action. In this key role you’ll: 

• Ensure top talent is identified early and develop and implement plans to fuel growth and success.
• Lead with confidence to motivate, coach and support your team through complex situations
• Bring your customer-centric mindset to ensure that customers are the focal point of all your decisions, actions, and interactions
• Use your action-oriented personality to act with a sense of urgency, and enthusiasm to identify the root cause of an issue
• Achieve and continually improve business outcomes and SLAs.

Our ideal candidate will:

• Demonstrate experience empowering teams to achieve exceptional growth through dynamic leadership.
• Have a strong background in training and coaching.
• Demonstrated track record of consistently improving business outcomes.
• Identify instances where you have consistently placed the customer at the forefront of all your actions.
• Demonstrate your strong time management skills and your ability to effectively prioritise workloads.

Location: 

Wellington, Auckland or Christchurch. 

Why you’ll love working for Chubb Life

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. 

At Chubb Life Insurance New Zealand, we're committed to providing high quality insurance products and services that help protect New Zealanders. Our people-centered culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs. 

Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride. 

If you're a passionate leader, we encourage you to apply and be part of our journey to deliver exceptional customer experiences and achieve outstanding growth.

Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.