Client Services and Hub Assistant

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Te Tumu Herenga | Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our team as a Client Services/Hub Assistant based at the City Campus.  

Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey. 

Job Description

Te Whiwhinga mahi | The opportunity

We are looking for someone who can bring energy, passion, and motivation to the role and the team, be comfortable with working in an environment of change and agility, and champion continuous improvement. If you are excited by working in a Student Hub, can manage a variety of work simultaneously, are highly organised, a strong team player, is a self-starter and problem solver, can see the big picture but not forget the detail, have proven effective communication skills and experience working with a diverse range of customers, you can understand student needs and equity, and have strong stakeholder management skills then we want to hear from you!

Hours of work:

• Monday 8am -4pm
• Tuesday 8am-4pm
• Saturday 9am -5pm
• Sunday 9am -5pm

This is a part-time, 30 hours per week, permanent role. The salary range for this role is $48,615 - $56,100 per annum prorated depending on experience and qualifications. 

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you 

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries. 

Nga Pūkenga Motuhake | Important Skills 

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. 

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment. 

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 30/10/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Sabah Moughal - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz