Face-to-Face Service Consultant

Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

 
In this role, you would have the opportunity to:
Provide exceptional customer experience through quality interactions that meet customers’ complete financial transaction needs at the first point of contact, referring them on to the relevant person or area of the Bank as appropriate.
Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives.
Undertake cash management requirements in an accurate and efficient manner and ensure compliance with bank process and policy requirements.
Demonstrate living the ANZ Values with our customers and colleagues.
 
Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.  

 
Role Location: Auckland 

Role Type: Casual, Multiple Vacancies

Ōu Pūkenga? - What will you bring?

• Exceptional customer focus
• Prior experience working with stakeholders and establishing and managing relationships
• Excellent communication skills both written and oral
• Strong time management skills and ability to prioritise
• A positive attitude with a growth mindset
• Working knowledge in using different digital channels

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 77776.

Te Rā Ōtinga - Job Posting End Date

15/10/2024 , 11.59pm