Customer Banking Specialist Relief - Wellington

• We are a customer and community focused network of branch colleagues

• Together we can create brilliant customer experiences that matter

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

• 31.25 hours per week

• Monday - Friday: 9.15am - 4.15pm

• Relief branches include but limited to Narromine, Dubbo, Gulgong and Mudgee

You will be joining one of our new Multi-Channel Branches!

As a part of the team at one of our Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

See yourself in our team 

As the Customer Banking Specialist Relief you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  

• Provide support to local branches across the area - relief branches would include but limited to Narromine, Dubbo, Gulgong and Mudgee

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes 

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   

• Excellent communication skills & the ability to articulate financial terms in a clear way  

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

With us, you’ll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today! 

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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