Competency Specialist

Avetta connects networks of safe workers, companies, and assets. We help our clients manage risk, increase productivity, and ensure the safety of their workforce – including contracting companies, workers and assets  in our cloud-based platform. 

Our sister company; iskills is an NZQA accredited industry leader in training and competency management across infrastructure and utilities sectors in New Zealand. A recent acquisition with Avetta has enabled us to become the largest safety supply chain compliance provider. With this merge; we have a range of opportunities available to join our rapidly growing team and with our global reach, this is not your ordinary team or opportunity. 

This role offers a hybrid schedule in our Mount Maunganui office (3 days on site, 2 days work from home).

Please note: This role requires full working rights in New Zealand, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

SUMMARY

The purpose of the Competency Specialist role is to act as industry competency subject matter expert for the competency team, clients and the wider Avetta business.  The role is a progression from competency administrator, and it is expected that mastery in competency administration will have been achieved to make this progression.

As well as carrying out some competency administration tasks, the role ensures the quality and integrity of compliance data and will be integral to the success of the team objective of assisting clients to keep their workers competent and safe. 

The Competency Specialist will assist with Avetta’s globalisation objectives by contributing to the development of global competency matrices as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Stay informed and cascade information as required about changes to Worksafe (or equivalent), regulatory body, industry and client competency requirements, standards, and guidelines.
• Analyse any changes to competency requirements and identify the impact on Avetta and the client business and their workers including new training needs, delivery methods and costs.
• Identify role competency requirements and develop role/competency matrices including minimum mandatory and non-mandatory requirements for the role.
• Analyse, understand and report on competency data and compliance statistics accurately. This includes carrying out quality assurance checks on records in workforce management (WFM).
• Be the escalation point for client competency and training queries and be able to present clients with solutions.
• Monitor the vocational education market for new suppliers, negotiate service level agreements and pricing with training providers. This includes updating supplier comparison documents and carrying out provider evaluations.
• Attend industry events, webinars and advisory groups to build relationships, stay informed and represent Avetta as a competency expert.
• Monitor the effectiveness of Avetta processes and procedures and collaborate with team members to implement improvements and efficiencies using the CII process.
• Contribute to client competency discovery projects as required.
• Maintain full understanding of, and carry out, competency administration tasks as required.
• Other functions in relation to worker competency as determined by business requirements.

MINIMUM QUALIFICATIONS:

• Strong decision-making and problem-solving skills.
• Very good oral and written professional communication skills.
• Skill in analysing, evaluating and accurately reporting information.
• Proactive with the ability to pre-empt potential issues and seek solutions before problems arise.
• Ability to organise and prioritise workload to ensure deadlines are met.
• High level of understanding of trades qualifications, assessment standards and industry career pathways.
• Superior customer service skills.
• High level of integrity and ability to maintain confidentiality.

Personal Qualities:

• Inquisitive nature and driven to learn.
• Friendly, confident and outgoing.
• Take ownership of tasks and determined to succeed.
• High level of personal presentation.
• A strong focus on adding value to the organisation, both ours and our clients.
• Flexible and easily adaptable to change.

METRICS THAT MATTER:

• Role responsibilities planned, organised, and delivered on time.
• Contributor to the team goal of maintaining 100% workforce competency for clients.
• Contribute to a team culture that aligns to Avetta priority behaviours.
• Implement efficiencies and system optimisation through the continuous improvement process.

EDUCATION, TRAINING AND EXPERIENCE:

• Business administration qualification or a minimum of 5 years’ experience in similar administrative roles.