Sample Collection Technician

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.

As a global leader in product origin verification, we have locations in Auckland, Dunedin, London and Washington DC.

We are currently seeking a full-time Sample Collection Technician to join our Delivery Operations team in Dunedin. You'll bring your previous customer service experience to this crucial support role, helping the Service Delivery Managers and Senior Delivery Managers in overseeing the execution of sampling contracts. Your commitment to delivering consistent and high-quality service will contribute to our customers' trust in our solutions.

If you have a passion for quality service and are eager to enhance your career in a meaningful role, we encourage you to apply!

Requirements

Key Responsibilities:

• Optimise service processes to ensure consistency and maintain high-quality product delivery outcomes
• Translate customer requirements into the collection event & coordinate other activities as needed
• Register samples in Oritain's operating systems, and manage the quality of the data associated with the samples
• Identify and manage risks & impediments that affect scope, schedule and quality
• Constantly strive to exceed thru put, to improve efficiency
• Work closely with internal teams for workflow enhancements
• Provide sales support, and customer delivery support
• Help define clear tracking metrics and dashboards for clients and internal communication, and to identify areas of improvement

About You:

• Demonstrated experience working with professional services, deployment and support teams
• Solid customer service experience in a retail, office or hospitality setting and have a drive and commitment to achieve mutually beneficial outcomes
• Naturally resilient and able to work comfortably with multiple demands
• Experience with Lean and Continuous Improvement methodology is desirable
• Flexible and adaptable interpersonal style with the ability to influence others, share ideas and to problem solve
• Strong attention to detail, with very good verbal and written communication skills
• Familiarity with business tools and standard office software (Word, Excel, PowerPoint, Outlook)
• Working experience with Atlassian applications (Confluence, Trello) is highly desirable

Benefits

• 35 days holiday including STAT holidays
• 2 days paid volunteering leave
• Life insurance
• Birthday holiday leave
• A monthly well-being allowance
• Access to an extensive on-line learning platform
• Health cash-back plan
• Enhanced maternity/paternity leave
• Employee Assistant Programme

If you think this is the role for you and Oritain is the place you want to be, we encourage you to apply today! You must have the right to live and work in New Zealand to apply.

Diversity

Oritain is committed to its mission to build a world-class business that evolves for decades to come and helps create tangible change in the world. As global citizens, we are therefore committed to continuing to grow a diverse, equitable and inclusive workplace, and our ‘one team’ approach is a trusted commitment which run through everything we do.

Please note: Studies have shown that under-represented groups are less likely to apply to jobs unless they meet every single qualification. As part of our dedication to diversity, we at Oritain encourage applicants that are excited about the role and company to apply anyways even if their past experience doesn’t always align perfectly with every qualification in the job description.