Client Service Specialist

Company:

Description:

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Marsh is seeking candidates for the following position based in the Auckland office:

Client Service Specialist (Graduate)

Are you looking for an opportunity to join a company that is not only winning but is transforming in the most exciting way possible? We have a fantastic permanent opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as an Operations Specialist. Starting off in our operations team will provide the successful candidate with a solid foundation to progress to an insurance broker in the future. Marsh New Zealand is dedicated to make a difference in the moments that matter. This means making our clients more successful; our communities more resilient; and our people more empowered.
 
What you’ll be doing
Provide support to client facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation, including sending closing documentation to appropriate parties.

What we can offer you?

• A competitive salary with flexible working arrangements that suit both your needs and ours
• Comprehensive benefits programs including: enhanced parental leave, 1 day paid voluntary leave every year, Degreed learning management system to you’re your career, career mobility, open plan offices with fresh fruit and biscuits, life insurance and income protection cover, discounted medical cover, home, contents, travel and car insurance
• 23 days holiday with the option to buy additional leave each year

We will count on you to:

• Ensure timely and accurate production/processing of such things as invoicing, quotations, calculations, complex and confidential documentation, etc.
• Ensure timely and accurate production of reports
• Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
• Processing of complex transactions and resolution of escalated matters within SLA
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Build and maintain strong working relationships with internal and external stakeholders
• Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements

What you will bring

• University degree in any discipline
• 1-2 years administration experience desirable
• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organisation skills and ability to prioritise work and meet deadlines
• Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel
• Eagerness to learn
• Team player with a great sense of humour!

Note - we are unable to support candidates on work visas so ideally we are looking for candidates that currently have their citizenship or permanent residency.

Why work at Marsh New Zealand?
Aside from the typical perks you’d expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people. You’ll join an inclusive, diverse team with talented people from all over the globe.

We support many types of flexible working arrangements which allows you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.

Our work environment encourages continuous improvement and career development. Our culture is one we’re immensely proud of - from the moment you step through our doors, you’ll feel welcome.

You’ll be joining a leading business!
Marsh is the world’s leading insurance broker and risk adviser. With over 85,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $19 billion and 81,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.
 
Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.
 
Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.