Employment Support Representatives l Kaihāpai Mahi l Ellerslie Job Connect - Fixed Term
October 01, 2024
Ministry of Social Development
- Multiple fixed term positions available (fixed term 6 months)
- Start date: 25 November 2024
- Starting Salary: $60,707
- Complex and varied work - working with clients to find solutions to their employment needs.
We are calling for passionate and tenacious people that enjoy having conversations with people over the phone to help them find sustainable employment. You will love to learn and be driven by helping others when it matters most. You will be helping make meaningful differences to the lives of New Zealander’s.
What you'll be doing | He aha tāu e mahi ana
You will engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from Work Brokers and Case Managers. You will need to be confident in your ability to have meaningful conversations about employment and help clients who are seeking more information and help with applying for vacancies.
The key to being successful in this role is your ability to keep customer satisfaction at the core of every decision and behaviour by having great customer focus and adaptability to different personality types. You will need to be able to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.
This is a fast-paced environment, often with changing priorities, this role requires you to be highly organised with your time management and be solutions oriented. You will need to bring attention to detail and take pride in being accurate in your work, and most importantly provide excellent client service by demonstrating MSD’s values with every client you speak to. To succeed in this role, you have a client first mindset to ensure a positive experience on the phone and enjoy meaningful conversations with a number of people on any given day. Whilst not essential, some understanding or experience with recruitment coordination activities would be advantageous. In addition to the appropriate experience and capabilities, the alignment of your values is essential.
What's in it for you? l Nōu te rourou?
- Staff discount on Southern Cross Health Insurance
- Lots of practical wellbeing support, like Employee Assistance Programme (EAP) and regular coaching with your manager.
- Flexible work arrangements with a great central Ellerslie location – close to public transport
- Being apart of a dynamic team with a fantastic culture where diversity is celebrated
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
- Proven experience in providing clients with quality conversations and positive employment experiences over the phone.
- Be able to demonstrate the ability to navigate and use multiple IT systems with ease.
- Be a quick learner with an eagerness to continuously improve and develop.
- Excels at quickly adjusting to new circumstances and proactively adapting to changes in the environment.
Our current operating hours
You'll be rostered for 37 hours and 55 minutes per week over 5 days and our standard daily operating hours are between 7am and 6pm Monday-Friday.
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
How to apply: What's next? | He aha e whai ake nei?
Please apply online ensuring you have uploaded an updated and relevant CV and Cover Letter. You will also be asked to complete two questions within your application form.
1. Describe a work situation where you have found it difficult to communicate and why.
2. Tell us about a time you used your influencing skills to achieve a positive outcome for a customer.
Internal MSD Employees please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Key Recruitment Dates
Applications close: Wednesday 9th October
- Shortlisted candidates will be invited to an in-person interview at our Ellerslie office.
- Our recruitment process must also be able to provide two work-related referees (your current and previous employer).
- Preferred candidates will also be required to complete business and integrity checks conducted by the NZ Police.
Candidates must hold NZ citizenship or permanent resident visa at the time of application.
If you would like to find out more about the role, please contact Maureen Pang on 04 931 1602 or email [email protected]
Position Description
