Service Desk Analyst - Dunedin
October 01, 2024
The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand.
The Role
We are looking for a Service Desk Support Analyst who’ll be responsible for providing first level support to FPA internal customers as required by the role.
What you’ll be doing:
Provides overflow backup for PC’s, Devices & Telephone technical support to FPA customers worldwide in response to specific requests.
Troubleshoots non-complex hardware, software and phone problems and escalates more complex issues appropriately.
Taking ownership for and the prioritization of assigned standard service desk tasks and tickets to resolve in a timely basis with specific emphasis on global user setups and terminations.
Responsibility for updating and maintenance of all loaner and temporary allocations of hardware and equipment supplied by IT.
Occasionally with consultation work evening and/or weekend shifts to cover absences.
About you
1-2 years in a Customer Service, Service desk or Call Centre Environment
Competent and confident in trouble shooting skills
Excellent communication skills, especially around global component of role
Demonstrated attention to detail and ability to follow or create defined processes and procedures
Proactive and Curious
Team-orientated
In return, you'll get:
Excellent development, growth, and progression opportunities
A commitment to collaboration
Generous product discounts for yourself, friends & family
Join us on our journey to redefine the future of home appliances and make a meaningful impact on the lives of people around the world.
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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
