Senior Libraries & Council Services Assistant

• Provide exceptional service to customers in a dynamic and engaging library environment
• Learn new skills and engage with the local community
• Permanent, part-time opportunity

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus, and we are an extraordinary destination for the people of Auckland.  Our Senior Library & Council Service Assistant play a vital part within our library team ensuring that our libraries within the the Whau Local Board, provide a world-class customer experience that is second to none.
 
A fantastic opportunity has become available to join the Whau Local Board libraries as a Senior Libraries and Council Services Assistant – based at New Lynn Hub.

The role will focus on the needs of our diverse communities to develop partnerships, programmes and services and supporting digital literacy and equity. This is a role that will work closely with the programming team, working across both the library and the Community Centre.

You will have a passion about making a difference in the library and within the Community Hub and have a strong, people-focused and empathy-driven work ethic.

This is permanent part time 30-hour position that includes a weekend day. This is senior role that needs you to step up as required. This role also requires flexibility to work across the Whau Local Board. 

 
He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
 
We are looking for someone who can demonstrate an ability to:

• Build and maintain relationships with local diverse groups, including our Māori, Pasifika and new migrant communities
• Develop strong partnerships with various stakeholders
• Be the senior on site and have capability, capacity and confidence to lead when required
• Support diverse community needs and engage under-served parts of the local communities
• Work collaboratively with teams in the Whau Local Board, sharing skills, knowledge and expertise
• Provide exceptional customer service, including supporting customers to use a wide range of library and non-library resources, navigating literacy and social vulnerability issues
• Keep up to date with current technology to support customers with access to resources in all formats

 
Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  

Tono Mai: Apply Now! To view a copy of the position description, click here
 

Applications close: 13th October 2024
 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.