Outbound Customer Care / Appointment Setting Consultant

Our Contact Centre is the heartbeat of our business, and are creating memorable first impressions, guiding our customers on their journey to better hearing.

About the role:

As a Contact Care Consultant, you’ll be contacting existing customers to arrange appointments to come into our clinic for free hearing checks. It’s a busy role in a people focused environment where you’re well supported by the team around you and by your team leader. 

•    Outbound calling of 16+ dials an hour with the aim of booking 18+ appointments per day.
•    We prioritise customer care and service when calling, there’s very little objection handling.
•    Verifying customers information, handling voicemail and email enquiries, and meeting daily and monthly KPIs that are based on volume of dials made and the number of appointments you set.
•    A full-time position, based in Rosedale, Albany, Auckland.
•    40 hours per week within our Contact Centre’s operating times.
•    Flexible shifts, you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.
 
About you:

•    You're motivated by KPIs/targets and have a positive, can-do mindset.
•    You strive every day to achieve great results and want to thrive personally and professionally.
•    You have a friendly, clear and warm phone manner when dealing with a diverse customer base.
•    You bounce back quickly from challenges and have a confident and focused approach, keeping your eye on the prize.
•    You are caring and take pride in putting the customer first in every interaction.
•    Have a genuine interest in healthcare and wellbeing.
•    You are systems savvy and pick up systems quickly. 
 
Perks for you:

•    A friendly and social office environment with shared lunches, monthly lunches (we love to celebrate with food!), generous recognition and social budgets to celebrate and look after our social wellbeing.
•    The Contact Centre team like to reward with little things along with way like extra time off, vouchers, team events and … more food. 
•    Rewarding YOU with salaries and bonus’ designed to recognise your expertise and exceptional performance. 
•    Substantial Parental Leave Package & Paid Partners Leave.
•    A $200 Wellbeing Allowance to spend on your health and wellbeing.
•    Triton Perks – exclusive discounts to over 80 retailers and service providers.
•    Extra leave days: Birthday, YOU day, Community leave etc. 
•    Free Financial Advice Sessions.
•    Free office parking. 

Apply now and be part of a team that values your contributions and supports your career growth.