Site Reliability Engineer

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Site Reliability Engineer | Platform Management (BigFix) role is responsible for providing technical support, maintenance, and management of the BigFix platform for endpoint management across the organization. This role involves ensuring the platform’s smooth operation, resolving issues, applying updates and patches, and supporting end-users in leveraging BigFix for software distribution, patch management, security compliance, and asset management.

What you’ll do   

Platform Administration:

• Manage and support the BigFix infrastructure, ensuring availability, performance, and security.
• Perform platform upgrades, patching, and routine maintenance.
• Manage endpoints (servers, desktops, laptops) within BigFix, ensuring effective deployment and compliance.

Support & Troubleshooting:

• Provide Level 2/3 support for BigFix-related issues.
• Troubleshoot and resolve issues related to endpoint management, patch failures, software distribution errors, and platform performance.
• Collaborate with IT and support teams to identify root causes and implement long-term solutions.
• Providing technical support and consultancy as required.

Patch & Software Management:

• Oversee the deployment of patches and software updates across endpoints using BigFix.
• Develop, test, and deploy custom fixlets, baselines, and tasks for various patching and software distribution requirements.
• Ensure that patches and software updates are deployed in accordance with security policies and timelines.

Compliance & Reporting:

• Monitor compliance with security standards and policies through BigFix reporting tools.
• Generate and review reports on patching status, endpoint compliance, and software inventory.
• Assist in audits by providing accurate reports and supporting data.

Automation & Scripting:

• Create automation scripts and tasks in BigFix for repetitive tasks such as patch deployments, software distribution, and endpoint configuration.
• Continuously seek opportunities to improve automation processes within the platform.

Documentation & Knowledge Sharing:

• Maintain detailed documentation for processes, configurations, troubleshooting steps, and platform changes.
• Train and support end-users and internal teams in using BigFix for software deployment and asset management.
• Documenting and maintaining system and tools technology stacks, policy and standards.
• Providing design and specification development support.

Collaboration & Continuous Improvement:

• Work closely with cross-functional teams (security, operations, network, and service desk) to integrate BigFix with other IT systems and improve operational workflows.
• Keep up-to-date with the latest BigFix updates, patches, and best practices.
• Identifying customer's needs and opportunities to help future growth and / or efficiencies.
• Providing technical / product knowledge for salespeople, business, and support teams on customer accounts. Assisting in the design and development of new products and tools necessary to make customer accounts comfortable and successful at selling products.
• Contributing to functional and technical elements of RFIs/RFPs, listen, understand and convey customer requirements.

What you’ll bring  

• Proven knowledge and experience with delivery and deployment within varying Project methodologies & Governance Strong financial management practices with a clear understanding of the Business Operations, both professional and managed services.
• 3+ years’ experience as a DevOps Engineer / Automation Specialist Experience using automation tools Experience with variety of programming and scripting languages relationship between costs, utilisation, and project revenue Strong business acumen.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardise overall business activities.
• Ability to frequently interact and network with subordinates, supervisors and functional peer groups.
• Ability to communicate technical concepts and align them with client business goals and objectives.
• Ability to work in large, collaborative teams and gain the cooperation of others.
• Proven analytical and problem-solving skills.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Effective presentation skills with the ability to convey technical information across various levels.
• Strong verbal and written communication skills with a wide variety of stakeholders. Strong consultative and planning skills.
• Ability to escalate with a solution focus

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.