Retail Manager - Westfield Newmarket

Your opportunity

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Newmarket.

As the voice of the customer and the centre's eyes and ears, you will be responsible for delivering outstanding experiences every day by prioritising customer needs. Reporting to the Centre Manager and part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and to drive our team's success.

Day-to-day you will be responsible for:

• Contributing to customer and retail partner-focused activities that cover the day-to-day management and operations of the Centre and exceptional everyday presentation
• Building strong relationships with Centre retail partners, customers, and community and government stakeholders
• Identifying areas of strategic opportunity in relation to retailers, customers and broader centre performance, creating short and long-term roadmaps that contribute to improved retail partner and Centre performance
• Acting as a change advocate, initiating and supporting new programs that impact the retailer and customer experience and overall business performance
• Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and retail partners
• Dealing with Centre incidents and emergencies in accordance with company procedures
• Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

This role is permanent, full-time.

 What sets you apart

 We are seeking a person with a customer obsessed mindset who is passionate about delivering extraordinary experiences every day. You will be self-aware and resilient, with a strong operational background in retail and customer experience.

 You will be:

• An individual with a strategic view, who possesses strong commercial acumen and the ability to identify opportunities that will increase income streams
• Able to influence decision making and have strong communication skills
• Someone who embraces ambiguity and exhibits natural curiosity to navigate through complex situations
• Well informed of the ever-evolving retail, dining and tourism landscape and stays up to date on the latest trends across all retail categories
• Able to demonstrate versatility by comfortably handling both operational tasks and high-level strategic initiatives
• Able to exhibit strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels
• Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance
• An energetic people-person who enjoys interacting with customers and can achieve a level of service that consistently meets and exceeds the expectations of our customers
• Entrepreneurial in spirit with high levels of curiosity, passion and integrity

 About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

 We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

Discover more about working with us: https://www.scentregroup.com/careers/working-with-us

 Applications close: Monday 21 October 2024 (unless filled prior).