Customer Service Agent

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for Customer Service Representatives to support our customers with their online orders.  

You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.  

We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.

Key Details

• Multiple Part Time roles: (20-30 hours per week over 5 shifts) 

• Full availability to be rostered between hours of Monday to Sunday, 8.00am - 2.00am NZT

• Commencement date : 14 October 2024

• Current Fixed term End date:  31 December 2024 (with the potential to extend)

• Full availability December-January to cover our busiest times (we are closed Christmas Day only)

• Full time training for your first three weeks, Monday to Friday from our office

• Ellerslie location - right next to the Ellerslie train station.  

• Hybrid working model after training, nesting period and KPIs achieved

• Auckland NZ based role  

Technology required (for hybrid work model)

• Your own PC or laptop with Windows 10, 8GB ram, i5 processor

• Your own headset

• Stable internet connection. (No hot spotting or tethering)

• NOTE: Apple Mac PCs and Laptops are not compatible with our systems

To be successful in this role, you will need to:

• Deliver amazing customer experiences every time in a prompt and professional manner

• Competently use technology and multitask between different systems while actively listening

• Entering customer requests / queries online

• Maintaining accurate customer records

You will be required to:

• Complete a Ministry of Justice Criminal Background Check.  Click here now to get your own for free

• Submit details for 2 recent employer/manager reference check

• Be 18+ years of age

• Have full work right in New Zealand

• Supply ID - NZ Passport or NZ Birth Certificate+NZ Drivers Licence or Overseas passport+current Visa

Skills & Experience

• Prior customer service experience preferred but not essential

• Ability to guide, support and convey information to a variety of people

• Strong communication skills with the ability to listen and understand customer needs 

• A positive 'can do' attitude

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.