IT Service Desk Engineer

We are looking for passionate, experienced Service Desk Engineer who are ready to hit the ground running and play a key role in supporting our critical internal systems. If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you.

What You’ll Bring:

As a Service Desk Engineer, you’ll work closely with teams across the organization, making excellent communication skills, an agile mindset, and a collaborative spirit essential for success. You'll also have the chance to explore and implement cutting-edge technologies, so a willingness to learn and adapt is key.

Technologies You’ll Work With:

• Microsoft Azure
• Defender, Darktrace
• Windows 365 & Azure Virtual Desktop
• macOS
• Windows Hello
• Microsoft Teams (Voice)
• Cisco Meraki Switches

Requirements

• Excellent communication and customer service abilities.
• Strong problem-solving skills with a passion for technology.
• Proven experience in a Service Desk environment, managing support requests and troubleshooting.
• Ability to work independently and manage your time efficiently.
• Provide a professional and responsive first point of contact for IT incidents and service requests via phone and email.
• Prioritize and manage service requests and incidents to ensure a seamless IT experience for end users.
• Deliver effective Level 1 and Level 2 support for internal software and systems.
• Familiarity with Windows OS, macOS, Office 365 Suite, Cloud technologies, PowerShell, etc

Benefits

• Onsite gym
• Flexible working hours with the option to work from home
• Recently refurbished office space
• A strong focus on research and development
• Ongoing training and career development opportunities
• Access to the latest technologies and industry-leading vendor partnerships

Location & Work Hours:

• East Tamaki, Auckland
• Hours: 8:30 AM – 5:00 PM

If you’re ready to be part of a dynamic, fast-paced team and embrace new challenges, we want to hear from you!