Guest Service Agent

About us

Crowne Plaza Christchurch is an IHG hotel located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

With a contemporary style and design, we offer hotel accommodation with sweeping views over the city and beyond, and an outstanding guest experience.

That's where you come in! We're looking for a Guest Service Agent to join our team and be the friendly face who welcomes guests to our hotel.

Your day-to-day

You’ll provide great service and a memorable experience to our guests. As Guest Service Agent you’ll deliver this through all aspects of the front office/reception. Key responsibilities include:

• Create the warm atmosphere that makes our guests feel at home
• Build relationships with our regular guests
• Assist guests with their luggage
• Check guests in and out and take payments
• Answer guests queries and take reservations
• Provide detailed knowledge of the hotel's activities, tourist information, events in Christchurch, location of major buildings and places of interest, etc

What we need from you

• A passion for providing an outstanding guest experience
• Great communication skills with a friendly, approachable character
• Previous customer service experience, preferably in front office, reception or reservations
• Attention to detail and an ability to multi-task are key to success

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• daily laundered uniform
• additional parental leave benefits
• flexible work options 
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

To apply, please submit your Resume and Cover Letter. Please note only applicants with current valid NZ working rights will be considered.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests