Case Manager

Company:

Description:

Marsh is seeking candidates for the following position based in Christchurch:

Case Manager

What can you expect?

Wellnz , a part of  Marsh, has an opportunity for a self-motivated, talented individual experienced in ACC Case Management or any other case management, looking for something different, where they can put their excellent case management, communication, negotiation and relationship building skills to use. 

Wellnz is a leader in human risk consultancy. We work closely with our employers to support their people with: injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services.  

Due to growth, we are open to passionate, experienced and values-driven talent. Join our team to help Kiwi’s to thrive every day and make a difference to our clients and their whanau. 

What is in it for you?

This is an exciting opportunity for a motivated Case Manager looking for something different, where they can put their excellent case management and relationship building skills to great use.  

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague”. We offer the following benefits to our colleagues so they feel valued each day at work: - 

• A competitive market salary with annual performance reviews 
• Matched KiwiSaver up to 4%
• Corporate Discount programme
• Subsidised Southern Cross Health insurance and access to MyCare (for the best Doctors)
• Life and Salary Continuance insurance
• Wellbeing programmes and Wellbeing Days
• Annual flu Vaccinations
• Fruit baskets
• Modern CBD offices
• Great team environment with energetic and supportive colleagues
• Flexible working opportunities for the right candidate supporting work/life balance to suit your needs and ours
• Opportunity to learn and grow as a professional
• Paid parental leave
• Additional Lifestyle Leave
• Volunteer Leave 

We will count on you to:

• Manage a portfolio of client cases of work injury claims
• Management of injury claims to meet the Client Service Level Agreements, ACC Audit Standards, legislation and Wellnz’s commitment to quality
• Providing day to day coordination of a claims management support team
• Set clear expectations on what can and cannot be supported under the ACC Legislation
• Promote a healthy and safe working environment
• Identify new business opportunities 
• Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights
• Develop effective and efficient working relationships with your clients  
• Regular progress reporting
• Foster positive H&S practices
• Continually work towards professional development and maintain a competent practice 

What you should have: 

• Experience in injury rehabilitation case management or complaints, dispute resolution and claims management experience 
• Negotiation skills and conflict resolution experience highly regarded
• Relevant tertiary qualifications in business and/or rehabilitation or health related discipline or relevant working experience
• Thorough knowledge and understanding of the ACC Accredited Employer Programme (AEP)
• Strong clinical and ACC Legislative knowledge
• Commitment to the philosophy of a case management model of practice
• Proven effective communication, interpersonal, relationship and leadership skills
• Excellent written and oral communication skills with the ability to communicate effectively, including delivering unfavourable news
• Strong customer service skills and people-first focused
• Sensitivity to equity, culture and disabilities
• Keyboard skills in Microsoft Word, Outlook and Excel
• Proven time management and organisational skills, including the ability to prioritise to meet deadlines and work under pressure
• Self-motivation, energy and confidence to work independently
• Compassionate team player with an ability to be solution focused
• Ability to travel domestically on occasion

Are you Ready to Join?

Applications can be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.