Kaihoahoa Tukanga/Ratonga Process/Service Designer

Company Description

Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.

We are proud to be the Kiwi contingent in the Ampol Group, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

Job Description

Ampol’s Delivery team, which acts as strategic enabler to our transformation and our operating model, ensuring we responsibly invest in the right priorities to maximise value, consistently deliver impactful outcomes and align Tech, Digital & Data (TDD) to Ampol Group’s strategic goals and outcomes.

The Kaihoahoa Tukanga/Ratonga Process/Service Designer will drive process design and optimisation to increase operational excellence, reduce waste, ensure consistency, improve role clarity, streamline operations, and deliver measurable time savings and stakeholder satisfaction across TDD.

You will have the opportunity to:

• Develop consistent, optimised operational processes and ways of working across TDD. Analyse and understand current processes across multiple teams to identify opportunities for reuse.
• Undertake process and service mapping and design including definition of roles and responsibilities, workflows, technology and tooling needs, and governance components to ensure streamlined, simple processes that eliminate waste and inefficiencies while supporting stakeholder expectations.
• Conduct research, facilitate workshops, and prototype solutions by analysing data and current ways of working, ensuring alignment with TDD objectives.
• Collaborate with stakeholders to gather insights, validate proposed changes, and support implementation.
• Maintain and update process documentation, track adoption, and measure success based on efficiency gains, time savings, and stakeholder satisfaction.

Qualifications

What you’ll bring to Z

• Experience mapping, designing, implementing, and analysing processes, identifying inefficiencies, and optimising workflows using service design, systems thinking, and HCD principles.
• Strong stakeholder engagement, facilitation, collaboration, and research skills to gather insights, validate improvements, and support implementation.
• Ability to maintain process documentation in an accessible and centralised knowledge base, track adoption, and measure success based on efficiency, time savings, and stakeholder satisfaction.
• Familiarity with process optimisation and waste reduction initiatives, process governance and measurement, and continuous improvement methodologies to increased operational efficiency and scalability.

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Additional Information

• What we can offer you

• A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
• Generous leave provisions including sick leave, parental leave benefits and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $114,500 - $134,650 per annum, plus 15% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

Why Z?

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.

If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

Whakauru | Apply

Please include a cover letter in your application, telling us why you’re a great fit for Z.

Applications close: Wednesday 16th April 2025

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have the legal right to live and work in New Zealand.