Store Manager - Queenstown And Frankton Outlet

We're on the hunt for a Retail Manager to lead the charge at our two Queenstown locations — our brand store and our outlet. This is an exciting opportunity to step into a key leadership role, drive performance, and help shape the future of our retail experience.

Love the mountains? Thrive in a fast-paced retail environment? Are you a natural leader who can inspire a team to deliver next-level customer experiences? Do you get fired up about sustainability, action sports, and making a real impact? If this sounds like you, we want you on our team.

At Mons Royale, we believe in the benefits of action and adventure sports. The problem is that the clothing designed for these sports is not good for the planet. We want to change that. Our mission is to shift the rider from synthetics to natural fibres. We are a growing brand with a big mission. To help us achieve this, we’re on the hunt for a Store Manager to lead our retail teams in Queenstown.

What You’ll Do

As our Cluster Retail Manager, you’ll oversee all aspects of retail across both stores, making sure each location hits its goals while delivering an incredible experience for every customer. You’ll work closely with our wider team to bring our brand to life on the shop floor — building strong teams, strong community connections, and strong results.

Key Responsibilities

• Lead, coach, and develop high-performing teams at both locations
• Create an environment where people love to work and customers love to shop
• Ensure stores run smoothly — from stock and pricing to visual merchandising and store presentation
• Bring the brand to life through local activations, events, and partnerships
• Champion in-store training to grow product knowledge and sales confidence
• Keep stores compliant, safe, and aligned with company standards
• Act as the key link between stores and HQ — sharing insights, ideas, and opportunities

About You

• You're an experienced retail leader, ideally with multi-site or high-volume experience
• You know how to inspire and empower teams to achieve great things
• You're customer-obsessed and passionate about creating a standout experience
• You’re hands-on, organised, and thrive in a dynamic environment
• You’re ready to lead from the front, roll up your sleeves, and make things happen

Requirements

• Proven experience in retail leadership, ideally across multiple sites or high-volume environments
• Strong people management skills — you're confident coaching, developing, and leading teams
• A customer-first mindset with a passion for delivering an exceptional in-store experience
• Highly organised with great attention to detail — you keep operations running smoothly
• A hands-on, proactive approach — you're not afraid to roll up your sleeves
• Excellent communication skills and the ability to collaborate across departments
• A genuine interest in sustainability, the outdoors, and building community connections

Benefits

Competitive Salary, Product Perks & Industry Discounts
Enjoy seasonal product allowances and discounts on Mons Royale gear — plus access to deals across the wider outdoor industry.

Team Culture & Connection
We believe great teams build great things. From staff rides to community events and team incentives, we prioritise connection both in and out of the workplace.

Growth Opportunities
Mons Royale is growing fast — and so can your career. Whether you're keen to progress within retail or explore other parts of the business, there are opportunities here in New Zealand and across our global locations.

Mountain Town Lifestyle & Work-Life Balance
We're based in mountain towns for a reason — we value time spent in the outdoors. While we work hard, we believe life outside of work matters. Whether it's a morning ride or a lunchtime ski lap, we encourage our team to make the most of where we live.

People-First Culture
We care about our team. With hubs in Wanaka, Squamish, and Innsbruck, Mons is built on a globally diverse crew of good humans. From trail time to happy-hour bike rides, our culture is inclusive, adventurous, and always evolving.

Embrace the Adventure
Being part of a growing brand means there’s always something new to dive into. You’ll get hands-on with cross-functional projects, events, and creative opportunities that go beyond the job description.

If you’re ready to take the next step in your retail career and align your passion for the outdoors with a company making a difference, we’d love to hear from you!

Applications close 20th April 2025.

Please note, the vacancy may be filled before the closing date, so we encourage early applications.