Infrastructure Engineer

Company Description

illion is the leading provider of trusted data and analytics products and services in Australia, New Zealand and the United Kingdom. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors. 

How you’ll make a difference

We are looking for a skilled and experienced Infrastructure Engineer to join our dynamic team. In this role, you will be responsible for managing and optimising both AWS cloud and on-premises infrastructure. Your expertise will be crucial in troubleshooting performance issues, ensuring security, and providing technical support across various environments. You will also play a key role in compliance initiatives, supporting our adherence to industry standards such as GDPR and PCI DSS. The ideal candidate will have a strong background in AWS, VMware, M365, Active Directory, Linux and Windows operating systems, networking, and security technologies.

Job Description

The value-add things you’ll be doing

Infrastructure & Cloud Management:

• Manage and optimise AWS resources, including EC2, EKS, RDS, IAM, and security policies to meet business requirements.
• Oversee on-premises VMware environments, including Windows and Linux server management and storage solutions (Synology, Veeam B&R).
• Implement and maintain backup, disaster recovery, and high-availability strategies to minimise downtime and data loss.
• Perform routine patching and vulnerability management and ensure system updates are applied promptly.
• Conduct daily operational checks to ensure smooth and secure infrastructure operations.

Support & Troubleshooting:

• Troubleshoot and resolve complex performance issues across AWS and on-prem environments to maintain optimal system performance.
• Provide hands-on support for M365, Active Directory, DHCP, DNS, and Group Policy management.
• Troubleshoot and resolve network issues, leveraging experience with Cisco and WatchGuard firewalls.
• Monitor infrastructure health using industry-standard monitoring tools, such as PRTG and Dynatrace, to identify and proactively address potential issues.
• Provide comprehensive end-user support for laptops, including onboarding and onboarding processes, printers, and wireless access points.

Security & Compliance:

• Ensure robust security controls and permissions across AWS and on-premise environments, adhering to best practices for secure access management.
• Assist with patching and maintenance of Windows and Linux servers to ensure they are secure and up to date.
• Collaborate with security teams to support ongoing compliance efforts for GDPR and PCI DSS.
• Participate in security audits and vulnerability assessments, contributing to the proactive identification and resolution of security risks.

Performance Metrics / Deliverables:

• Achieve prompt ticket resolution within agreed SLAs.
• Maintain optimised performance, security, and compliance across AWS and on-prem systems.
• Successfully manage user onboarding and offboarding in alignment with company policies and SLA requirements.
• Ensure system uptime meets or exceeds defined business standards

Qualifications

Key skills and attributes that will set you up for success

• At least 5 years of experience in a similar infrastructure, AWS, or cloud engineering role.
• Extensive experience with AWS services, including EC2, EKS, RDS, IAM, and security configurations.
• Strong hands-on experience with VMware environments and proficiency in managing both Windows and Linux server operating systems.
• Experience with backup and monitoring solutions such as Veeam B&R, PRTG, and Dynatrace.
• Solid understanding of networking technologies and security best practices, particularly with Cisco and WatchGuard.
• Experience working in environments subject to GDPR and PCI DSS compliance standards.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication skills, with the ability to collaborate effectively across teams and communicate technical issues.

Additional Information

Some of our perks

• Flexibility and Remote Working Options
• Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
• Paid Parental Leave
• Novated Leasing and Corporate Discounts (ie. Health Insurance)
• Education Assistance and dedicated time for professional development as part of your role
• Free Employee Assistance Program

How to Apply

To apply, please click “Apply Now” button. 

illion’s values

Wonder what if

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

We’re good eggs

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

Human. Kind

People are the hart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

We all add up

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds are encouraged to apply.