Guided Coach Touring Lead

Fine Tours Group - FTG (New Zealand Fine Touring - NZFT and Inside Australia Travel - IAT) is a tech-enabled travel business with a market opportunity and rapid growth trajectory. FTG operates a multichannel strategy selling travel in New Zealand and Australia. We offer highly tailored and bespoke advice to our customers, ensuring they get the best experience possible. We are proud to bring New Zealand and Australia to the world!

We are looking for a Guided Coach Touring Lead to join our friendly, dynamic, and busy team based in Wānaka. As a Guided Coach Touring Lead, you will play a vital role in cultivating and managing our relationships with external tour operators, ensuring the delivery of high-quality, market-relevant offerings.

What does the Role looks like?

• Build a strong understanding of the available products.
• Passion for New Zealand and Australian Guided Coach Touring and advancing your knowledge of what is offered.
• Foster relationships with the Sales and Marketing teams to gather customer insights and identify market trends related to guided tours.
• Ensure that our internal system is accurate and up-to-date with information to empower the Sales team to confidently sell guided touring.

• Maintain proactive communication with guided tour suppliers, providing timely updates on changes, feedback, and potential collaborative opportunities.
• Source and manage new season pricing, ensuring timely updates and accuracy, while also diligently tracking new product launches and identifying expired product listings.
• Continuously assess existing guided tour offerings to ensure they remain aligned with current market demands and customer preferences.
• Hours of work: Full-time, 40 hours per week.

Requirements

• 3+ years of experience in a customer service or New Zealand tourism-related role is advantageous
• Strong administration and organisational skills
• Passion for NZ and Australian Travel!
• Sound knowledge of the Inbound Tourism Industry
• Right to work in New Zealand

Key Capabilities

• Meticulous attention to detail and proactive approach
• Demonstrates resilience and agility
• Exceptional time management skills
• Excellent relationship-building skills, with both internal and external stakeholders
• High degree of computer literacy with proficiency in the G-suite programs
• Sound level of numerical and data analysis skills
• Understanding of API Connections and Coach Touring is preferred but not essential

Benefits

What's on offer?

• An energetic, fun and people first company culture.
• An opportunity to join a high growth and successful company based in beautiful Wānaka!
• Career growth and development opportunities.
• Competitive salary and industry perks.
• Flexible work hours.

This is an excellent opportunity to join a dynamic and growing organisation. If this sounds like the role for you, click on ‘apply’ below.