Fixed Term Customer Service Representative - Contact Centre

Customer Service Representative – Contact Centre

• Multiple opportunities in Christchurch or Auckland
• Three-month fixed term contract, full time.
• 28th April start date (or earlier)

Mō te Tūranga - About the Role
 

We have multiple opportunities available for this short-term project!

As a Customer Service Representative in our Contact Centre, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. Quick-thinking and solutions-focused, you will provide a refreshing and positive experience.

Your customer focus, strong technical accuracy, attention to detail, and numerical thinking ability will be your biggest assets in this role. You’ll be receiving inbound calls from customers, assisting with their banking needs and creating a customer experience that is world class by being empathetic, trusted, and knowledgeable.

Na tōu rourou - What will you bring?

We’d like to hear from experienced customer service professionals who are confident in speaking with customers, who have strong administration and problem-solving skills, with high attention to detail and process.

• Proven experience in customer service or administration, with a passion for delivering exceptional customer experiences
• A growth mindset and enthusiasm for learning, with the ability to adapt quickly to new processes, systems, and technologies
• Ability to manage and prioritise multiple tasks and commitments in a complex and dynamic environment
• Tech savvy – able to assist our customers with our digital platforms
• Previous call-centre experience preferred but not essential

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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