Local Service Manager | Ambius

Join our dedicated Ambius team as Local Service Manager! 

We are looking for a highly motivated and experienced team leader to oversee our plantscape technicians across Lower North Island, including Palmerston North, Napier and New Plymouth. 

In this role, you will oversee daily operations, ensure exceptional service delivery, and maintain high standards of quality and efficiency in all aspects of plantscape design, installation, and maintenance.

As a hands-on manager, you will be involved in both leadership and operational tasks, directly working with teams to drive growth, client satisfaction, and department performance. You will also be responsible for managing budgets, team training, and ensuring the seamless operation of the department.

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. 

Benefits: 

• Southern Cross health insurance coverage for you and your family.
• Company vehicle, fuel card and mobile phone for work purposes.
• Comprehensive training in our products, services and safety practices.
• Access to our employee reward program and career progression.
• Ample on-site car parking.

Key Responsibilities:

• Lead and manage the local service team to deliver exceptional services to clients.
• Execute service and installation tasks as needed, and perform hands-on work.
• Ensure adherence to health and safety standards across all operations and locations.
• Develop and implement service strategies that enhance customer satisfaction and operational efficiency.
• Monitor and analyze service performance metrics to drive continuous improvement.
• Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries.
• Conduct regular training and development sessions for team members to uphold high service standards.
• Coordinate with other departments to ensure seamless service delivery and resource allocation.
• Implement the regional annual operational plan.
• Conduct quality audits of specified client premises and ensure service standards are met.
• Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean.
• Proactively resolve customer issues and ensure their satisfaction.

Requirements:

• Proven experience in a management role, preferably within facilities services or a related industry
• Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management.
• Strong communication skills and commercial experience.
• Outstanding written and verbal communication skills.
• Ability to lead by example and set a high standard of customer service.
• Comfortable engaging directly with the service team and clients.
• Strong organizational and time management skills to balance leadership and operational duties.
• Excellent conflict resolution skills with a high level of empathy.
• Full New Zealand driver’s license with a clean driving record.
• Clean criminal record.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.