Technology Experience Manager
March 31, 2025
General information
Name Technology Experience Manager Ref # 46484 Date Thursday, March 6, 2025 Full / Part Time Full TimeDescription & Requirements
Take the lead in driving an exceptional technology experience!
Bupa New Zealand’s ambition is to provide more services to more people than ever before.
To enable our people to focus on our customers and continue to provide the highest level of satisfaction to our residents and their families, we need to provide a seamless technology experience.
Are you ready to make a meaningful impact in a dynamic and growing industry? In this newly created role, you will own and drive the development and implementation of a customer centric technology experience, leading high quality, responsive and cost-effective delivery of technology services encompassing remote and on-site end user support, end user compute and property technology.
Collaboration is at the heart of this role. You’ll work closely with stakeholders across the business including our Care Home and Village facilities, building strong partnerships to deliver results. You’ll gain firsthand insight into our products and services, ensuring your technology experience strategies are grounded in real-world understanding.
This is your chance to step into a key position with a global healthcare leader and a major player in New Zealand’s aged care industry. Join us in a growth sector where your expertise will directly contribute to enhancing the lives of New Zealanders, while building your career in a meaningful and rewarding way.
Where you’ll make an impact
- Transforming technology experience
- Optimising end user compute lifecycle
- Technology customer engagement
- Property Systems
About You
We are seeking an experienced customer service focused IT professional with proven leadership experience in service delivery and support leadership roles. This will include experience in driving process improvement and adoption.
Additionally, you will be able to demonstrate:
- Bachelor’s degree in IT, Technology or related subject.
- Demonstrable experience of leading end user support in a complex organisational environment.
- Proven experience of successfully leading a team through change.
- Demonstrated technical knowledge across a broad range of technologies, including ServiceNow, AD, MS Exchange, Outlook & MS Excel.
- Familiarity and experience with ITIL based processes and Agile methodologies.
- Strong written and verbal communication skills.
- Demonstrated experience supporting line of business applications, preferably including property systems in an aged care or hospital environment.
- Strong mentoring & coaching skills.
Extra Reasons to Belong
- Hybrid work environment where you can have a work-life balance.
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Refer-a-friend programme of $750 - $2,000.
- Professional Development – in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisation we employ more than 4,000 people: we’re Brave, Caring, and Responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.
