Principal Consultant - Business Analyst

At Datacom, we bring people and technology together to tackle challenges, create opportunities, and open up new possibilities for the communities we live in.

The Nitty Gritty:

Datacom is Australasia’s biggest homegrown tech services company, with over 6,500 people on board. We started out as a small family business, and while we’ve grown a lot since then, we still hold on to that close-knit, family vibe.

We’ve got a ton of experience running data centers, providing IT services, software engineering, application management, and even handling payroll and customer service design. We work with some of the biggest names out there and are always looking to hire, develop, and promote the best talent from all walks of life. We're proudly local but with world-class skills.

At the core of everything we do are our people. We’re all about what's best for our staff, customers, and communities. Since dominating the New Zealand government and corporate IT scene, we’ve expanded into the Philippines, Malaysia, and Australia, and our growth is just getting started.

Got what it takes to help us grow? This is your chance to jump in at the ground level of something exciting. You’ll get the perks of being part of a start-up, with the security and backing of a large multinational – minus the downsides.

Role Overview:

As our Principal Consultant – Business Analyst, you’ll be leading a talented team of Business Analysts, acting as the go-between for end-users and IT. Your job is to make sure that business and user needs are smoothly translated into IT solutions that drive our strategy and deliver top-notch results.

What You’ll Do:

Leadership & Team Management:

• Lead, mentor, and coach a team of Lead Consultants and Business Consultants.
• Foster a culture of excellence and learning.
• Fine-tune business analysis practices to help us meet our goals.

Strategic Consulting & Customer Engagement:

• Run high-profile discovery workshops and strategy sessions with senior stakeholders.
• Be the go-to advisor for clients, making sure their business goals align with the tech solutions we provide.
• Look for opportunities to improve processes and innovate, especially when it comes to AI and emerging tech.

Business Development & Opportunity Identification:

• Build strong relationships with clients to create new work opportunities.
• Help with pre-sales, including scoping and proposals.
• Lead and respond to bids, proposals, and resource planning.

AI & Process Improvement:

• Drive AI-focused projects, using the best practices and the latest methods.
• Equip your team with the skills, tools, and certifications they need to succeed.

Solution Design & Implementation:

• Oversee the creation of functional and technical specs, and guide the execution of User Acceptance Testing (UAT).
• Make sure implementations go smoothly and users get the training and support they need.

Health & Safety Compliance:

• Ensure a safe and compliant work environment, addressing any health and safety concerns.

What You Need:

Essential:

• Deep understanding of the systems/software development lifecycle and IT/business strategy.
• 10+ years of broad IT experience, including at least 7 years in a business and technical leadership role.
• Strong analytical skills with the ability to develop technical solutions.

Desirable:

• Agile Certifications and AI Certifications/tools.
• Previous experience in AI-related projects.