Credit Controller

Company Description

About HRV:

At HRV, we're dedicated to making sure everyone experiences the warmth and comfort of coming home. Our journey began in 2003, and since then, we've helped more than 500,000 New Zealanders rediscover the joy of returning to a cozy, dry, and welcoming home. We offer comprehensive whole-home solutions, including Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Chargers. We're also a part of Vector Ltd, so you know we have the backing of a company transforming the energy sector.

Job Description

About the Role:

We are seeking a Credit Controller to join our small and friendly Finance team. This role plays a crucial part in maintaining strong financial health by efficiently managing debtor accounts, resolving queries and contributing to the reduction of company debt levels. Your contribution will enhance the Finance group’s reputation as an effective, high-quality, and responsive function.

Key Responsibilities:

• Collect and manage debtor accounts, ensuring timely resolution of queries and effective reporting to management on outstanding issues
• Address and resolve customer queries, feedback and complaints, escalating issues when necessary
• Oversee the collection of customer accounts, aiming for high customer satisfaction and loyalty while actively reducing company debt levels
• Follow up with customers on receipts and payment reminders
• Liaise effectively with customers (residential and commercial) and internal/external stakeholders to reduce overdue debt levels
• Understand and enhance internal controls, systems, and policies to improve debt recovery efficiency
• Provide weekly and fortnightly reporting on debt levels and movements
• Conduct credit checks on new credit account customers and recommend credit limits
• Generate regular reports on aged trial balances (ATBs) and outstanding debts
• Provide backup support to the wider finance team as required

About you:

We’re searching for a candidate with the following qualifications and attributes:

• Background in Accounts Receivable with experience in debtor control
• Strong working knowledge of Word, Excel, PowerPoint, and Outlook.
• Commitment to positive outcomes and strong follow-through.
• Proven track record of fostering successful working relationships with colleagues
• Continuous improvement mindset
• Good business acumen for effective problem-solving
• Confidence in dealing with a range of stakeholders
• Excellent time management skills and ability to prioritise a demanding workload

Why join HRV?

This is an opportunity you don't want to miss. At HRV, we are committed to our team of over 200 dedicated staff. We focus on developing your skills, creating a diverse and respectful workplace, and ensuring your success with us. We encourage professional growth, providing fully funded comprehensive training. As industry leaders, we offer job security, ongoing training, and opportunities for career progression.

We also offer a great range of benefits including:

• Flexible working
• Paid Birthday Leave
• Employee Assistance Programme
• Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)

At HRV, we embrace a diverse workforce with individuals bringing a wide range of skills, values, backgrounds, and experiences. We deeply respect and value differences, including gender, ethnicity, disability, age, sexual orientation, race, and religion. We welcome applications from all individuals.

Please note that all applicants must have the legal right to work and live in New Zealand. Successful candidates will be required to undergo pre-employment drug and alcohol testing and relevant background checks.

Learn more about us at www.hrv.co.nz and be a part of our dynamic team.