Software Engineer - Intermediate

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: 

• Respect for the planet  

• Respect for our customers and  

• Respect for each other  

Gentrackers are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.  

The Opportunity 

As a Software Engineer – Intermediate, You will be expected to take a strong role in developing quality Gentrack products and dealing with service requests from customers by actively contributing and collaborating with team members and other developers. Facilitating and providing high quality innovative solutions for the benefit of Gentrack and your customers are essential to this role. 

The Specifics   

• Analyse customer requests 

• Produce solution artefacts and estimates for internal review 

• Peer review solution artefacts 

• Develop, maintain, deploy, and support software developed. 

• Produce relevant documentation to assist with knowledge transfer 

• Actively participate in planning, stand-ups, estimation, retrospectives, and backlog grooming as part of a self-organising, multi-disciplined team 

• Provide internal/external customer training and support 

• Take responsibility for ensuring standards and procedures are followed 

• Responsible for a teams’ quality delivery of tasks 

• Identify and highlight relevant risk and provide resolution recommendations 

• Assist with pre-sales activity as required 

• Perform basic network & database tasks 

• Identify and articulate improvements to product and ways of working 

• Communicate to customers in all communication channels 

• Provide advice to customers on the best use of Gentrack products 

• Provide advice to customer on industry best practices 

• Work as part of an integrated business team to achieve the best business solutions 

• Build and strengthens customer relationships 

• Promotion of benefits of system to existing and new customers 

• Coach and mentor staff as appropriate. 

• Be a positive influential force for technical best practice 
  

• Make customers and their needs a primary focus of your actions, developing and sustaining productive relationships. 

• Be pro-active and accountable for adding value for customers. 

• Abide to the Compliance Policies and Procedures of the Company. 

What we're looking for 

• 3+ years commercial software development experience 

• Designing solutions in agile SDLC 

• 2+ years working knowledge of CRM and Billing Systems 

• Good working knowledge of relevant technologies and concepts including Object Orientated Design, Enterprise Database, AWS, GIT, Web Services, CRM, Utilities industry, SDLC and Agile Methodologies. 

• Can do attitude 

• A passion for excellence and a commitment to be the best.  

• High levels of energy, sound judgement and determination to achieve with a sense of urgency. 

• High attention to detail. 

• Excellent relationship management and interpersonal skills.  

• An open-minded consultative approach.  

• Ability to give and receive positive and constructive feedback. 

• Ability to creatively solve problems. 

• Bachelor’s degree in computer science, software engineering or comparable professional development and commercial experience. 

What we offer in return: 

• Personal growth – in leadership, commercial acumen and technical excellence  

• To be part of a global, winning high growth organization – with a  career path to match 

• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos  

• A competitive reward package that truly awards our top talent  

• A chance to make a true impact on society and the planet